Administrator

About Us

About The Role

What Youll Be Getting Up To

• Logging issues and quote requests into our Internal System, offering reassurance and support every step of the way.
• Building strong relationships with customers in the field
• Keeping customers informed about progress, updates and whats happening every step of the way. No one likes being left in the dark, so youll make sure they always know whats going on!
• Dealing with queries and chasing updates, providing quick answers and follow-ups when needed.
• Supporting your colleagues when things get busy, sharing the load and making sure we all hit our targets together
• Providing unforgettable customer service that leaves a lasting impression, so customers will remember your name every time they call and expect nothing less than amazing service.
• Problem-solving every day, thinking outside the box to provide solutions that make customers lives easier.
• Hitting Service Centre KPIs and smashing targets, helping us show what were made of!
• Taking ownership of customer feedback, using it to continuously improve service and elevate the customer experience.
• Staying up to date with the latest product offerings, services and processes, so youre always ready to offer the best solutions to customers.
• No two days are the same - one moment you could be on a call, the next youre handling emails, participating in a TikTok (only if you are willing to participate!), or listening to our employees and giving them the chance to share their thoughts and feedback to continuously improve our service.

What Were Looking For

• The ideal candidate for this role will demonstrate behaviours that reflect our core values.
• Our colleagues are approachable and optimistic, focusing on solutions.
• We listen to understand client needs, delivering expert guidance and a high-quality service.
• We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback.
• We continuously strive for improvement by being open to challenge, being curious and focusing on innovation.
• In order to excel in this role you need...
• Previous customer service experience
• Experience in an office or contact centre environment (bonus points!)
• A good understanding of facilities management (or the willingness to learn!)
• Top notch communication skills (both written and verbal)
• The ability to stay cool when things get busy and fast-paced
• Strong attention to detail
• A creative problem-solver who thinks outside the box
• Calm and composed under pressure, especially in urgent situations
• Proficient computer skills, including Word and Excel

Why join us?

Our Benefits

• We aim to support our colleagues both professionally and personally.
• Heres a snapshot of what we offer:
• Salary: £24,570 per annum
• Location: Office Based initially in St Ives, Cambridgeshire, with hybrid working after successfully passing probation
• Working Pattern: Youll work on a fixed shift pattern, including at least one weekend day. Shifts alternate between early and late, with the following hours: Week 1: 07:30 - 15:30, Week 2: 10:30 - 19:30
• Annual Leave: 25 days holiday in addition to usual bank holidays.
• Wellbeing - Health cash plan, gym discounts, cycle to work scheme and an enhanced employee assistance programme
• Financial - salary sacrifice pension scheme and exclusive shopping discounts
• Family - we enhance statutory entitlements for family leave policies
• Community - volunteer days and religious holiday swaps
• Social - we host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
• Development - well cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library

Job Details

About The Company

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