Administrator
Skills
About This Role
Position Overview
The Holiday Homes Administrator is responsible for handling the day-to-day administrative and coordination tasks related to holiday homes operations, ensuring smooth property management, guest support, documentation, and system accuracy.
The role requires strong organizational skills, attention to detail, and the ability to coordinate between guests, landlords, operations teams, cleaning teams, and external vendors.
Administrative Operations
Manage daily administrative tasks related to holiday homes portfolio
Maintain accurate property records, contracts, permits, and documentation
Update and organize landlord files, guest records, and internal databases
Ensure all property licenses, permits, and compliance documents remain updated
Booking & Reservation Management
Monitor booking platforms including Airbnb, Booking.com, Expedia, and internal PMS systems
Update calendars, pricing, availability, and booking information
Coordinate reservation details and booking confirmations
Ensure booking records are accurate and reconciled
Guest Coordination
Support guest communication before, during, and after stay
Coordinate check-in and check-out schedules
Handle guest documentation and registration requirements
Assist in resolving guest issues and operational requests
Landlord Coordination
Maintain communication with landlords regarding property updates, issues, and operational matters
Track landlord agreements, payment schedules, and property documentation
Support onboarding of new properties and documentation collection
Operations Coordination
Coordinate with:
housekeeping teams
maintenance vendors
drivers/logistics
external suppliers
to ensure operational readiness of units.
Track maintenance requests and ensure timely resolution
Follow up on cleaning schedules and property readiness
Financial & Reporting Support
Assist in tracking payments, invoices, and expense records
Maintain operational expense logs
Support reconciliation of bookings, commissions, and payouts
Prepare daily/weekly/monthly operational reports
System Management
Update PMS/CRM systems with accurate operational data
Maintain login records, platform access, and listing information
Ensure operational dashboards and trackers remain updated
Qualifications
Bachelor’s degree preferred
Minimum 2 years experience in:
holiday homes
property management
hospitality administration
short-term rental operations
Required
Strong organizational and administrative skills
Excellent communication skills
Knowledge of Airbnb, Booking.com, and holiday homes systems
Microsoft Excel / Google Sheets proficiency
Attention to detail and accuracy
Ability to multitask and work under pressure
Application Question(s)
- Please State your Nationality.
- Please State your Gender.
- Please State your Date of Birth.
- Please specify the languages you speak and your level of proficiency.
Education
- Bachelor's (Preferred)
Language
- English fluently (Required)
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