Administrative Support Assistant 3

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being & Protection (FWB&P), Child Care Bureau is seeking an Administrative Support Assistant 3 to join our team! This is a full-time opportunity. Location is the Lucas State Office Building (321 E 12th St, Des Moines, IA 50319). Core hours are Monday-Friday, 8:00 AM-4:30 PM. This position is expected to be in the office 3 days per week. This position provides administrative oversight and high-level clerical work related to the Child Care Policy team and is one of the critical points of contact for unit. Work duties involve: Verify records within the HHS Early Childhood and School-Age Professional Workforce Registry (i-PoWeR) system. Assist the HHS Quality Program Manager in managing problem reports for the IQ4K IT system. Send and process follow-up documentation for programs that achieve an IQ4K rating. Attend IQ4K meetings with the HHS Quality Program Manger as requested and as time allows. Create profiles and manage role requests within the i-PoWeR system for licensed exempt centers. The ideal candidate will: Have current/relevant administrative support experience. Have current/relevant knowledge of childcare in Iowa. Demonstrate exceptional customer services skills and the ability to establish relationships; Demonstrate excellent judgment and communication skills; Possess the ability to provide good written documentation in a timely manner; Possess the ability to prioritize and work under pressure; Demonstrates integrity and a strong work ethic; and Possess the ability to use independent judgement to make sound decisions . Benefits Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth: Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage! Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year). Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month). Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses. Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind. Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges. Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs. For additional information on benefits click here . Click here to see how we compare with other employers or offers by using our Total Compensation Calculator. Background Checks Applicants will be required to complete a background check to be considered for this position. The State of Iowa is an EEO/AA Employer HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD). E-Verify and Right to Work The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov . All work performed on behalf of Iowa Health and Human Services must occur in the State of Iowa.

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being & Protection (FWB&P), Child Care Bureau is seeking an Administrative Support Assistant 3 to join our team!

This is a full-time opportunity. Location is the Lucas State Office Building (321 E 12th St, Des Moines, IA 50319). Core hours are Monday-Friday, 8:00 AM-4:30 PM. This position is expected to be in the office 3 days per week.

This position provides administrative oversight and high-level clerical work related to the Child Care Policy team and is one of the critical points of contact for unit.

Work duties involve:

Verify records within the HHS Early Childhood and School-Age Professional Workforce Registry (i-PoWeR) system.

Assist the HHS Quality Program Manager in managing problem reports for the IQ4K IT system.

Send and process follow-up documentation for programs that achieve an IQ4K rating.

Attend IQ4K meetings with the HHS Quality Program Manger as requested and as time allows.

Create profiles and manage role requests within the i-PoWeR system for licensed exempt centers.

Have current/relevant administrative support experience.

Have current/relevant knowledge of childcare in Iowa.

Demonstrate exceptional customer services skills and the ability to establish relationships;

Demonstrate excellent judgment and communication skills;

Possess the ability to provide good written documentation in a timely manner;

Possess the ability to prioritize and work under pressure;

Demonstrates integrity and a strong work ethic; and

Possess the ability to use independent judgement to make sound decisions .

Applicants will be required to complete a background check to be considered for this position.

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov .

All work performed on behalf of Iowa Health and Human Services must occur in the State of Iowa.

01

Yes - I understand and agree.

No

02

No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Yes

04

05

Yes - I am a current permanent State of Iowa executive branch employee AND have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.

I am not a current permanent State of Iowa executive branch employee

I am a current permanent State of Iowa executive branch employee BUT DO NOT have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1

Required Question