Administrative Receptionist
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Key skills for this role
About the Role
Greeting and welcome all visitors and clients in a friendly and professional manner. Issue customer service tokens to all customers and ensure visitors are directed to appropria.
Key Skills for This Role
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Overview
- Greeting and welcome all visitors and clients in a friendly and professional manner.
- Issue customer service tokens to all customers and ensure visitors are directed to appropriate person or directed to seating area.
- Offer refreshments and ensure that the baristas are taking care of the customers.
- Keep the customers updated and engaged, if there are any delays, at the waiting area.
- Ensure only one customer is being attended at a time by our staff.
- Check all counters frequently for inactive or pending tokens and escalate to CRM.
- Answer incoming calls, respond to general inquiries, log into the ERP System and assign to the right person with accurate notes and details.
- Maintain a clean, organized, and presentable reception area always.
- Report daily token delays, issues, and unusual cases to the Customer Relations Manager.
- Handle customer feedback and immediately inform the Customer Relations Manager about complaints or service concerns.
- Registration of all the calls received through the bright-call and assigned to the relevant department till the system automated the calls integration.
- Sending and receiving couriers, if and when required.
- Performing any other tasks or responsibilities assigned by management as required.
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