Admin & Sales Coordinator (Leads Conversion Focus)

Location

About Fitness Factory

Sales & Lead Conversion

• Respond promptly to all WhatsApp, calls, and online inquiries
• Qualify leads and recommend suitable programs
• Follow up consistently to convert inquiries into bookings
• Track leads and maintain organized records

Customer Service

• Ensure no customer inquiry is left unattended
• Provide accurate information on programs, schedules, and pricing
• Handle client concerns professionally and efficiently

Administrative Support

• Manage daily scheduling and bookings
• Coordinate with coaches and team members
• Maintain updated client database and reports

Accounting Duties

• Assist with daily accounting entries and bookkeeping
• Record payments, invoices, and expenses accurately
• Prepare daily financial reports across all locations and programs, including cash and bank transfers
• Track refunds, adjustments, and billing corrections
• Identify pending dues and upcoming renewals, supporting collection follow-ups
• Reconcile daily collections with bank statements and receipts
• Prepare basic financial summaries and reports for management

Role Expectations & Key Outcomes

• Deliver accurate, timely, and transparent financial reports daily
• Ensure correct billing, payment tracking, and record keeping
• Maintain high customer service standards in a busy, dynamic environment
• Proactively flag discrepancies, pending dues, or client concerns
• Exhibit positive energy, professionalism, and strong people skills at all times

Requirements

• Previous experience in **sales, customer service, or lead conversion** (highly preferred)
• Strong communication skills (English required; Arabic is a plus)
• Confident handling WhatsApp and client interactions
• Organized, detail-oriented, and able to multitask
• Self-driven and able to work independently

Preferred Qualities

• Experience in **fitness, kids programs, or service-based industry**
• Sales-driven mindset with a focus on results
• Positive attitude and strong work ethic

Must Be Able To

• Reliably commute or relocate to Doha before starting work
• Work across The Pearl, Lusail & Ain Khalid Gate as needed
• Ready to bring energy, organization, and motivation to our clients and team?
• Apply Now and be part of the Fitness Factory movement!
• Send your CV via Indeed or WhatsApp to 5514 9404

Job Types: Full-time, Permanent

Application Question(s)

• Are you organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment?
• Do you have a Diploma or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field?
• Experience with Leads & Sales
• Do you have experience handling customer inquiries and converting leads into bookings or sales?
• a.) Yes – with strong conversion experience
• b.) Yes – basic experience
• c.) No

• Response Time & Communication

Explain Why

• A parent asks: “What activities do you have for a 4-year-old?” How would you respond?