Accounting System / POS Support & Installation Technician

Overview

Key Responsibilities

• Install and configure accounting software and POS systems at customer locations.
• Setup printers, barcode scanners, cash drawers, receipt printers, and related devices.
• Provide technical support to customers on-site, remotely, and through remote access programs.
• Identify and solve software, hardware, and basic network issues.
• Train customers on daily operations such as sales, purchases, inventory, reports, and invoicing.
• Handle maintenance visits, troubleshooting, and follow-up support.
• Configure routers, local networks, and internet connections when needed.
• Record completed installations, service visits, and support cases.
• Coordinate with sales and support teams to ensure customer satisfaction.
• Maintain a professional and positive relationship with customers.

Required Experience

• Experience with POS systems, accounting software, or technical support in a similar role.
• Experience installing printers, barcode devices, and Windows systems.
• Good understanding of invoices, stock, customers, suppliers, and basic accounting workflow.
• Good communication skills in Arabic and English.
• Valid UAE driving license.
• Ability to travel for customer visits when required.
• Strong problem-solving skills and willingness to learn.

Preferred Skills

• Experience with SQL Server.
• Experience in retail, supermarket, restaurant, or store systems.
• Customer training experience.

Experience

• ACCOUNTING SYSTEM: 2 years (Preferred)

Language

• ARABIC (Preferred)
• ENGLISH (Preferred)