Account Manager

Maintain and grow a book of business between $3M-$4M

Create and deliver business reviews and proposals during quarterly touch points

Proactively identify new business opportunities within the existing client portfolio

Lead client renewal processes and ensure client satisfaction and retention

Cultivate strong client relationships, focusing on building C-suite champions

Act as a trusted advisor to clients, offering strategic guidance and solutions to help them achieve their business goals

Maintain an active renewal and cross-sell forecast and identify areas of improvement

Partner with paired CSM to ensure a successful onboarding and adoption process

Actively contribute in team meetings and discussions around improvements in process, product feedback, best practices, etc

3+ years of relevant professional experience in SaaS account management

SaaS sales experience and proven track record of hitting sales goals

Experience selling Professional Services alongside SaaS subscriptions

High performance in people and relationship management

Strong written and verbal communication abilities, as well as exceptional organizational skills

Experience with change management and implementing new solutions within large organizations

Proficiency with Salesforce