Credit Controller

Overview

First Tech

Credit Management

• Monitor customer accounts to identify overdue balances and outstanding debts.
• Assess credit applications and set appropriate credit limits.
• Evaluate creditworthiness using financial data and client history.
• Mitigate financial risk through proactive credit control strategies.

Collections & Dispute Resolution

• Initiate and manage collection processes for overdue accounts.
• Follow up regularly with clients via phone, email, and written communication.
• Liaise with clients to resolve billing discrepancies and payment disputes.
• Negotiate payment plans when necessary, in line with company policies.

Reporting & Analysis

• Generate and maintain aging reports, account statements, and collection forecasts.
• Analyze payment patterns and highlight potential risk areas.
• Prepare monthly and quarterly credit control reports for management review.
• Provide data-driven insights to improve cash flow and minimize bad debt.

Invoicing & Reconciliation

• Ensure accurate and timely invoicing in coordination with the sales and operations teams.
• Reconcile customer accounts and maintain accurate ledger entries.
• Follow up on unallocated payments or unapplied receipts.

Compliance & Process Improvement

• Ensure adherence to internal credit control procedures and UAE regulatory requirements.
• Support internal and external audits with relevant documentation and analysis.
• Recommend enhancements to credit control policies and collection processes.
• Collaborate with cross-functional teams to streamline the order-to-cash cycle.

Stakeholder Management

• Collaborate with internal departments such as Sales, Customer Service, and Finance to resolve client issues efficiently.
• Maintain strong relationships with clients to encourage timely payments and promote trust.
• Escalate high-risk or non-responsive accounts to senior management with recommended actions.

Qualifications

• :Bachelor’s degree in Accounting, Finance, Business Administration, or related field
• .Preferred Experience
• :Minimum of 5 - 8 years' experience in a credit control, accounts receivable, or finance role — preferably within the insurance or insurance brokerage sector
• .Job-Specific Skills
• :Solid understanding of credit management principles and UAE financial regulations
• .Strong proficiency in Microsoft Excel and accounting software (experience with ERP systems is a plus)
• .Excellent communication and negotiation skills in English (Arabic is a plus)
• .Highly organized with attention to detail and a proactive approach to problem-solving
• .

Benefits

• Competitive salary and performance-based incentives
• Health and wellness support
• Career development and learning opportunities
• Exposure to high-impact projects and cross-functional teams
• A collaborative culture that encourages innovation and ownership

Recruitment Process And Timeline