Account Manager
Key Skills for This Role
Full Job Posting
Required qualifications
- 5-7 years of experience in account management, sales and/or client success
- A track record of growing revenue within existing accounts
- Strong technical aptitude, with the ability to quickly master our tech stack and business productivity tools (CRM, project management, video conferencing, Slack, G-Suite, etc.)
- Excellent written and verbal communication and presentation skills
- Excellent project management and organizational skills
- Sound judgment on when to resolve a client issue directly and when to escalate to leadership, especially during project delays or scope changes
- Comfort owning client-facing communications on sensitive topics such as billing discrepancies, service issues and contract renewals
- The ability and desire to work in a fast-paced, challenging environment
- A drive to meet and exceed measurable performance goals, with a competitive nature and a self-starter mindset
Preferred qualifications
- Retail or retail media experience
- About Vantage Vantage is the first unified platform purpose-built for retail media orchestration, empowering enterprise retailers to seamlessly activate onsite, offsite, and in-store advertising. With a global presence in North America and Asia-Pacific, Vantage enables retailers to launch and grow their media networks through scalable technology and automated workflows, and is trusted by leading retailers like The Home Depot to power their retail media programs.
- For a closer look at what we do, our culture, and our benefits, check out our about us and careers pages.
- Remote-First, Based in Toronto Vantage is proudly headquartered in Toronto, but we’re a remote-first team spread across North America (and beyond). Our flexible work philosophy means team members can thrive from wherever they do their best work—whether that’s from a home office, a local café, or while adding stamps to their passport. With a remote-friendly setup, home office support, and annual company retreats, we stay connected, collaborative, and energized—no matter the time zone.
Vantage’s Commitment to Diversity, Equity, and Inclusion
Vantage Analytics is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage all individuals to apply for positions that fit their passions.
We promote equality and strive to provide all current and prospective employees with support and opportunities. Reasonable accommodations are available to job applicants on request and throughout the application process.
How Vantage Uses AI in the Recruitment Process
At Vantage, we use AI-enabled tools to support our hiring process. This may include using AI to help organize, screen, and assess applications. We are committed to using these tools responsibly, and ensuring every candidate is treated fairly throughout the process.
All hiring decisions at Vantage are made by our team. Who we invite to work at Vantage is a decision we only trust ourselves to make.
What's Next? We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
As part of the final stages of our hiring process, all candidates will be required to successfully complete a criminal background check.
About Vantage
Vantage is a private Canadian software company helping enterprise retailers run omnichannel retail media networks.
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