Account Manager Senior, Client Success

The Client Success Manager (CSM) Senior is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures clients realize the full value of their investment, fostering long-term relationships and aligning solution outcomes with business goals.

The Client Success Manager Senior is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities.

Your key responsibilities:

Act as a subject matter expert in payments-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities.

Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact.

Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization

Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption

Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn

Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback

Capture, communicate, and bring forward expansion recommendations from customer insights to sellers

Act as a liaison between product management and clients; partner with sales & professional services teams

Participate in the renewal process and articulate the renewal value story to clients

What you will need:

5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles

Bachelor’s degree; relevant previous experience in financial technology services

Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations

Knowledge of financial technology industry and products, including market trends, challenges, and opportunities

Strong analytical skills, including experience with Tableau or similar software, and turning data into insights

Strong communication/presentation skills and confidence in all levels of customer engagement/situations

Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles

When you join FIS, you become part of a team that's shaping how the world pays, banks and invests. We’re committed to helping you thrive, both professionally and personally.

What we offer you:

At FIS, we offer:

Internal career growth opportunities

A voice in the future of fintech

Always-on learning and development

Collaborative work environment

Opportunities to give back