Account Manager
Role Overview
The Account Manager is responsible for contacting customers whose Rental Agreements have expired and working with them to maintain their account. The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.
Key Skills for This Role
Full Job Posting
JOB SUMMARY
The Account Manager is responsible for contacting customers whose Rental Agreements have expired and working with them to maintain their account. The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- include the following:
- Oversees verification process for all new potential customers.
- Presents rental agreement to customers, ensuring they are aware of agreement details.
- Handling payments via cash, credit/debit card, money order, etc.
- Continually answering and making outbound calls to customers that are delinquent on their bill while pursuing past due accounts persistently with a friendly and professional demeanor.
- Navigating customer references to find a means of re-establishing communication with customers.
- Occasionally handle field collections and de-installations.
- Identifies opportunities to recapture past due business on customers returning merchandise.
- Maintains working knowledge of company POS system and how customer histories are tracked.
- Maintains clean and stocked work-area.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
- None.
- Requirements
- COMPETENCIES: To perform this job successfully, an individual should demonstrate the following competencies:
- Previous experience with customer service, account management, and collections.
- Excellent communication skills – listening, understanding, and responding.
- Detail oriented.
QUALIFICATIONS
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- EDUCATION AND/OR EXPERIENCE: High school diploma or equivalent.
- CERTIFICATES, LICENSES, REGISTRATIONS: None.
LANGUAGE SKILLS
- Ability to read and interpret rental agreements. Ability to speak professionally and effectively to customers.
MATHEMATICAL SKILLS
- Ability to calculate figures and amounts such as late fees, discounts, and percentages.
- REASONING ABILITY: Ability to apply understanding to carry out instructions furnished in written or oral form.
COMPUTER SKILLS
- To perform this job successfully, an individual should have knowledge of industry standard software.
OTHER QUALIFICATIONS
- Must be proactive in managing accounts by remaining aware of individual customer pay schedule.
- Must work with an appropriate level of autonomy to develop plans to keep delinquent accounts on track.
- Must possess a valid driver license and have a clean driving record.
PHYSICAL DEMANDS
Prolonged periods of standing, walking, grasping with hands, and working on a computer.
Must be able to lift to 30 lbs.
WORK ENVIRONMENT: The duties of this position are performed in an office environment under temperature-controlled conditions. The noise level in the work environment is usually moderate.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
About RNR Tire Express
National franchise retailer serving consumers with tires, custom wheels, alignments, and flexible payment options.
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