Account Manager, PAR Retail

At PAR Retail, we're helping brands build stronger, smarter relationships with their customers through innovative engagement technology. As an Account Manager , you'll play a critical role in making that happen.

You'll become a trusted advisor to some of our most strategic retail customers—helping them unlock value from the PAR Retail platform, drive customer engagement, and achieve meaningful business outcomes.

You'll serve as the primary point of contact for your accounts, partnering closely with Product, Engineering, Customer Success, Delivery, and Operations teams to ensure customers realize the full potential of their investment.

This role is ideal for someone who enjoys building relationships, solving complex business challenges, and translating technology into measurable results. If you thrive in a fast-paced environment, love collaborating across teams, and are energized by helping customers succeed, we'd love to meet you.

Sr. Manager of Account Management

Marketing agency Account Managers: we want to hear from you! If you've successfully owned client relationships, coordinated internal teams, and driven customer outcomes in an agency environment, you'll likely be a strong fit for this role .

If you've successfully owned client relationships, coordinated internal teams, and driven customer outcomes in an agency environment, you'll likely be a strong fit for this role .

Alternatively, key account or customer success management experience can be a strong match as well; <10 clients with high ownership and high-touch impact

Bachelor's degree or equivalent professional experience

3–5 years of experience in account management or customer success

Experience within technology, software, SaaS, or related industries is a plus, but by no means a prerequisite

Interest in customer engagement, customer experience, loyalty, or digital program strategy

Additional Skills:

Build trust quickly and develop authentic, long-lasting customer relationships

Communicate with confidence and clarity across diverse audiences and stakeholder groups

Collaborate effectively across Product, Engineering, Delivery, Customer Success, and Operations teams

Balance attention to detail with the ability to drive progress and prioritize competing demands

Proactively identify risks, obstacles, and opportunities before they impact customer outcomes

Approach challenges with curiosity, resourcefulness, and a solutions-oriented mindset

Enjoy working in a dynamic, fast-moving environment where adaptability is essential

Can effectively facilitate discussions, deliver presentations, and influence decision-making

Thrive in a remote-first environment while maintaining a high degree of accountability

Are comfortable traveling up to 25% as business needs require

Build trusted advisor relationships with key customer stakeholders

Help customers maximize value from the PAR Retail platform through consultative guidance and strategic recommendations

Champion customer goals internally and ensure alignment across partner teams

Deliver data-driven insights and recommendations that support customer objectives

Translate platform capabilities into practical solutions that solve business challenges

Identify opportunities to strengthen customer engagement programs and enhance performance

Serve as the primary owner of assigned customer relationships

Facilitate recurring customer meetings, strategic planning sessions, and quarterly business reviews

Coordinate communication across internal and external stakeholders to ensure successful execution

Monitor progress against customer initiatives and strategic priorities

Surface customer feedback, market insights, and emerging needs to influence future product enhancements

Act as the voice of the customer while balancing business objectives and platform capabilities

Develop deep expertise in the PAR Retail platform and customer engagement ecosystem

Partner with Product Marketing, Sales, Customer Success, and Operations teams to stay ahead of new capabilities and industry trends

Educate customers on best practices and innovative ways to achieve greater value from the platform

Leverage AI-powered tools and technologies to uncover customer insights, enhance analysis, streamline reporting, and deliver smarter, more impactful recommendations that drive customer success.

Interview #1: Video interview with Talent Acquisition Team

Interview #2: Video interview with the Hiring Manager (via MS Teams)

Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected] . If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.