Account Manager
Role Overview
• Proactively reach out to existing Commify customers to uncover new opportunities, seamlessly upselling and cross-selling our messaging solutions.
• Deeply understand our product suite to articulate its true value, aligning our solutions with the customer's specific business needs.
• Navigate every stage of the sales process with confidence, from initial qualification and discovery to negotiation and deal closure.
• Re-engage recently onboarded customers to identify immediate expansion opportunities and solidify the partnership early on.
• Meet and exceed monthly sales key performance indicators, including the number of daily customer contacts, converted customer conversations, and closed sales.
• Keep accurate, up-to-date pipeline and customer activity records within our CRM to ensure reliable forecasting.
Key Skills for This Role
Full Job Posting
What You'll Bring
- 1-3 years of experience in account management, business development, or sales within a B2B setting.
- Strong communication and interpersonal skills with a natural ability to build and maintain positive relationships.
- A goal-oriented mindset, with a strong drive to meet and surpass targets. Any previous experience working towards KPIs is a great bonus.
- Solid problem-solving abilities and a customer-first mindset, allowing you to understand client needs and recommend tailored solutions.
- Highly self-driven and eager to learn, always proactive in taking the initiative to develop your skills and excel.
- Good organisational capabilities, with the ability to multitask and prioritize effectively.
- Familiarity with CRM platforms (such as Salesforce) is a bonus, but full training will be provided if you haven't used one before.
- An interest in or familiarity with the telecommunications or SaaS industries is also a valuable advantage.
- Core Competencies
- AI Literacy & Tool Fluency: Ability to navigate, evaluate, and adopt domain-specific AI tools (e.g. generative text/image tools, enterprise copilots, automated analytics) to streamline daily work.
- Workflows & Prompting: Skill in structuring clear inputs and contexts to extract accurate, high-value outputs from AI platforms, converting machine results into actionable business deliverables.
- Output Validation & Quality Control: Ability to critically evaluate AI-generated outputs for accuracy, hallucination, bias, relevance, and alignment with organisational standards before final execution.
- Required Behaviours & Mindset
- Adaptive Curiosity: Actively seeks opportunities to learn new workplace approved tech, experimenting with AI capabilities to solve everyday operational friction.
- Data Responsibility & Ethical Awareness: Adheres strictly to company data privacy standards, AI Policy guardrails, ensuring sensitive customer, financial, or IP data is never entered into unvetted tools.
- Automation-First Thinking: Regularly identifies repetitive, low-value tasks within their workflow that can be automated or accelerated, redirecting time towards strategic execution.
Preferred Qualifications
- A goal-oriented mindset, with a strong drive to meet and surpass targets. Any previous experience working towards KPIs is a great bonus.
- Familiarity with CRM platforms (such as Salesforce) is a bonus, but full training will be provided if you haven't used one before.
About Commify
UK-headquartered CPaaS provider helping businesses send SMS, voice, email, and multichannel customer communications worldwide.
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