Account Manager - Identity Solution

Role overview

Responsibilities

• Build trusted relationships and understand client needs, priorities, and challenges.
• Grow and retain accounts through upselling, cross-selling, solution bundling, and expansion.
• Create account growth plans, annual forecasts, and revenue projections.
• Coordinate with internal Operations, Sales, Product, Compliance, Finance, Analytics, and Customer Support teams.
• Review account performance, service levels, risks, satisfaction, and growth opportunities; resolve issues.
• Support renewals, amendments, commercial discussions, contractual obligations, and SLAs.
• Coordinate invoicing and collections; convey client feedback to service and product teams.
• Maintain account information, forecasts, activities, and performance metrics in CRM systems.

Requirements

• Proven account management, customer success, or client-facing experience in B2B or solution-driven environments.
• Ability to manage complex accounts and build strong, long-term client relationships.
• Commercial acumen and proven revenue growth through upselling, cross-selling, and account expansion.
• Ability to identify opportunities and develop account growth strategies.
• Strong stakeholder management, communication, negotiation, problem-solving, and relationship management skills.
• Proficiency in CRM platforms, reporting tools, and business productivity applications.
• English fluency is required; Arabic is an advantage.

Preferred experience

• Experience in printing, packaging, secure solutions, or identity solutions is highly desirable.

About the employer