Account Manager

We’re partnering with a **fast-growing international payments company** to find an experienced Account Manager to take ownership of a portfolio of merchants and drive long-term growth and retention.

This role is ideal for someone who **thrives in relationship-led environments, understands the payments/FinTech landscape, and enjoys combining commercial thinking with data-driven strategy - particularly within high-risk sectors.**

You will manage the full customer lifecycle - from onboarding through to ongoing growth - ensuring merchants maximise value from the company’s payment solutions.

Acting as the primary point of contact, you will build trusted relationships, provide performance insights, identify optimisation opportunities, and proactively mitigate churn risks.

Own and grow a portfolio of merchant accounts

Build strategic, long-term relationships with key stakeholders

Support onboarding and drive product adoption

Deliver performance analysis and data-led recommendations

Identify upsell and expansion opportunities

Monitor account health, retention, NPS and CSAT metrics

Collaborate closely with sales, onboarding, risk/compliance, finance, and support teams

Resolve complex issues while maintaining strong merchant confidence

Stay informed on market trends and competitor activity

Minimum 2 years’ experience within high-risk industries or iGaming is essential

Bachelor’s degree in Business, Marketing, Communications or related fields

Proven experience in a customer-facing role, ideally within FinTech or technology

Strong understanding of merchant needs and value-driven relationship management

Strong analytical skills with the ability to interpret data and present insights

Proficient in using CRM systems (Salesforce preferred)

Ability to manage multiple priorities in a fast-paced environment

What’s on Offer

Competitive salary package + Bonus

Medical insurance from day one

Regular social events and team activities

Professional Development: Commitment to continuous career development and growth opportunities to help you achieve your professional goals

Accepting candidates willing to relocate into Dubai (possible initial short-term support - NO relocation package)

Mid-Senior level