Account Manager- Customer Success and Growth
Role Overview
Own and manage existing client relationships in UAE.
Ensure customer satisfaction, resolve queries, and drive product adoption through training and engagement.
Support client retention, growth, renewals, and long-term partnerships.
Key Skills for This Role
Full Job Posting
Role Overview
Own and manage existing client relationships in UAE.
Ensure customer satisfaction, resolve queries, and drive product adoption through training and engagement.
Support client retention, growth, renewals, and long-term partnerships.
Responsibilities
- Act as the primary point of contact for assigned client accounts.
- Build long-term relationships through regular communication and reviews.
- Handle onboarding, integrations, platform usage, billing, and campaign queries.
- Coordinate with internal teams to resolve issues and escalations.
- Monitor CSAT and NPS, identify churn risks, and support renewals.
- Conduct onboarding and periodic client training sessions.
- Create or update training materials, guides, and FAQs.
- Drive feature adoption and usage optimization.
- Identify upsell, cross-sell, and expansion opportunities with Sales.
- Share client feedback and market insights with Product and leadership.
- Maintain CRM records and report account health and performance.
- Manage multiple accounts while maintaining service quality.
Required Skills and Qualifications
- Two to three years of account management, customer success, or client servicing experience is preferred.
- Three years of customer relationship management experience is required.
- SaaS, CPaaS, telecom, or digital platform experience is a strong plus.
- Excellent communication and presentation skills are required.
- Strong problem-solving and stakeholder management abilities are required.
- Comfort with client training, demos, and walkthroughs is required.
- Familiarity with CRM, ticketing, and collaboration tools is required.
- Hindi proficiency is required.
Key Traits
- Customer-first mindset.
- High ownership and accountability.
- Structured, organized, and detail-oriented.
- Calm under pressure and capable of handling escalations.
- Comfortable working with cross-functional teams.
Success Measures
High CSAT and NPS across assigned accounts.
Strong client retention and renewals.
Reduced escalations and faster resolution times.
Increased platform adoption and usage.
Strong client trust and advocacy.
Compensation
- Pay is AED 5,000–7,000 per month.
Workplace
- Work location is in person in Dubai.
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