Account Manager (Branding Agency)

Overview

Key Responsibilities

• Serve as the primary point of contact for assigned clients, developing a deep understanding of their brand, business goals, and digital marketing objectives.
• Support in planning and execution of brand strategy and digital strategy projects, including campaigns, content, social media, websites, and other digital initiatives.
• Collaborate closely with creative, strategy, content, and production teams to ensure work aligns with strategic goals and client expectations.
• Prepare and deliver proposals, presentations, and strategic recommendations to clients with confidence and clarity.
• Develop and manage project scopes, timelines, budgets, and deliverables across multiple accounts.
• Identify growth opportunities within existing accounts and contribute to business development and pitch efforts.
• Ensure proper documentation and reporting, including briefs, SOWs, performance reports, and analytics.
• Uphold high standards of client service, communication, and problem-solving.
• Establish and maintain agency best practices for account management, workflow, and reporting.

Required Qualifications & Skills

• 3–5+ years of experience as an Account Manager or similar role in a branding, digital, or creative agency.
• Strong understanding of brand strategy, digital marketing strategy, and integrated campaign execution.
• Excellent project management, multitasking, and organizational skills; capable of managing multiple clients and deliverables simultaneously.
• Exceptional interpersonal, communication, and presentation skills.
• Strategic thinker with the ability to translate client objectives into actionable plans.
• Detail-oriented, proactive, and solutions-driven.
• Familiarity with project management and CRM tools (ClickUp, Asana, Trello, Monday.com, etc.) is a plus.
• Bachelor’s degree in Marketing, Communications, Business, or related field.