Account Management Specialist

**Department:** Key Account Management

Key Responsibilities

• **Strategic Portfolio Mastery:** Drive the commercial roadmap for Tabby’s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby’s evolving product suite.
• **Executive-Level Alliances:** Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.
• **Operational & Project Architecture:** Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will **optimize the frameworks** that improve merchant onboarding, retention, and lifecycle management.
• **Predictive Analytics & Storytelling:** Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.
• **Mentorship & Team Scaling:** As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized "best practices."
• **High-Stakes Negotiation:** Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby’s market share while maintaining merchant profitability.

Skills, Knowledge & Expertise

• **Education:** Bachelor’s degree in Business, Economics, or a related quantitative field.
• **Experience:** **2–5+ years** of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).
• **Commercial Expertise:** A documented history of significantly growing high-value portfolios and exceeding complex KPIs.
• **Advanced Analytical Rigor:** Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.
• **Influential Communication:** Exceptional negotiation and presentation skills in both **Arabic and English**, with the ability to influence C-level stakeholders.
• **Leadership Qualities:** Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent.
• Deep expertise in the **KSA retail and e-commerce landscape**.
• Experience in **process automation** or building CRM workflows from scratch.
• Advanced technical knowledge of payment integrations and API-led products.
• A "builder" mindset—excited by the challenge of scaling a new team in a high-growth market.

About Tabby