Account Director

Role Overview

Accountabilities

• Own a portfolio of 5–10 enterprise customers, strengthening retention, expansion, and executive-level trust; create strategic account plans for growth.
• Lead renewals and commercial negotiations, build senior stakeholder and procurement relationships, and translate customer objectives into scalable creative programs.
• Coordinate multiple delivery workstreams with Project Managers and Producers; resolve escalations and maintain quality and customer confidence.
• Monitor account health, burn rates, pacing, performance, and profitability; develop ROI-focused business cases.
• Identify AI and automation opportunities to improve outcomes and efficiency; coach Project Managers and Producers and align delivery with internal teams.

Experience and Commercial Background

• Requires 5–10+ years in account management or client services in creative, marketing, digital, or related environments.
• Requires 3–5+ years in account leadership, such as Senior Account Manager, Group Account Manager, or Account Director.
• Requires enterprise or high-value global account growth experience, commercial acumen, and experience with revenue, retention, or account growth targets.
• Requires experience with enterprise, SaaS, D2C, or B2B clients.

Leadership and Working Style

• Requires senior stakeholder and procurement relationship skills, cross-functional team leadership and coaching, and an operational mindset.
• Candidates should scale delivery while maintaining quality, customer satisfaction, and profitability and translate business objectives into measurable programs.
• Requires strong communication, stakeholder management, problem-solving, and negotiation, with a structured, proactive, solution-oriented approach.
• Requires ability to work fully remotely across multiple time zones and cultures.

Workplace

• The role is described as fully remote and remote-first.

Benefits and Environment

• Offers exposure to global clients, senior stakeholders, commercial strategy, creative delivery, AI, and automation.
• The distributed team spans 60+ nationalities and multiple time zones; the environment is high-trust and fast-paced.
• Mentorship, professional growth, leadership opportunities, and opportunities to shape processes are described.
• Compensation details such as salary, healthcare, retirement, and paid time off were not specified in the source description.

Application Process