Workplace Manager

About Mirai

Job Purpose

• Workplace Experience, Culture & Modern Hospitality

• Design and lead a modern workplace experience aligned with Mirai and Scopely standards
• Develop hospitality and soft services that are scalable, efficient, and experience-driven (not traditional service models)
• Translate workplace culture into concrete services and daily practices (pantry, collaboration spaces, shared areas)
• Challenge outdated habits and introduce self-service, efficient, and sustainable solutions
• Partner with HR and leadership to support employee experience, onboarding, and internal events
• Ensure the workplace reflects a collaborative, inclusive, and high-performing environment
• Ensure smooth day-to-day operations of all office spaces (24F, 26F and future expansions)
• Oversee both Hard FM (HVAC, electrical, plumbing, life safety systems) and Soft FM services
• Lead snagging follow-up, post-handover corrections, and continuous workplace improvements
• Identify and implement enhancements to optimize space, usability, and employee experience
• Manage minor upgrades, reconfigurations, and future workplace projects
• Ensure all spaces remain fully operational, safe, and aligned with company standards
• Lead all aspects of physical security and workplace safety
• Oversee access control, CCTV systems, visitor management, and incident response
• Ensure full compliance with Civil Defense, municipality, and safety regulations
• Organize and monitor fire drills, evacuation procedures, and emergency readiness
• Coordinate inspections, audits, and certifications with relevant authorities
• Act as the main point of contact for landlord and authorities on safety and compliance tpics
• Own all workplace-related vendors and contracts (SLAs, KPIs, performance tracking)
• Negotiate and manage service agreements to ensure quality and cost efficiency
• Conduct regular performance reviews and drive continuous improvement
• Oversee flight and accommodation arrangements for employees, visitors, and new joiners
• Coordinate with travel agencies and internal stakeholders to ensure smooth execution
• Monitor cost, quality, and employee experience
• Define and maintain clear processes and guidelines
• Prepare and manage workplace and facilities budgets (OPEX & CAPEX)
• Track expenses and identify optimization opportunities
• Ensure cost efficiency while maintaining high standards
• Lead workplace sustainability initiatives aligned with Mirai's long-term vision
• Implement actions to reduce environmental impact (e.g., reducing bottled water usage, improving waste management, energy efficiency)
• Promote sustainable workplace habits across employees
• Work with vendors to introduce more eco-friendly solutions and services
• Track and report on sustainability initiatives and progress
• Build and structure the Workplace function for scalability
• Implement tools, trackers, and reporting systems for better visibility
• Drive initiatives related to sustainability, efficiency, and workplace innovation
• Prepare for future integration with ERP and digital tools
• Act as the owner of all workplace-related topics, ensuring full visibility and end-to-end resolution
• Facilitate solutions across departments (HR, IT, Procurement, Finance), ensuring alignment and smooth execution
• Take ownership of workplace engagement activities and services (e.g., catering, internal events, employee moments), ensuring they are delivered in line with company standards and expectations
• Coordinate closely with the Communications team to align on engagement initiatives, messaging, and calendar, while owning execution, logistics, and delivery
• Support HR and teams in the organization of training and workshops, ensuring proper planning, room setup, materials, and overall experience
• Ensure all workplace-related activities are well-structured, anticipated, and not managed reactively
• Provide clear communication and direction, avoiding unnecessary escalation or transfer of responsibility

Required Qualifications

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field
• 6-8 years of experience in facilities, workplace, or operations management
• Experience in project and vendor management is required
• Experience in fast-paced or international environments is a plus

Skills & Competencies

• Strong ownership mindset and ability to drive topics end-to-end
• Excellent stakeholder management and communication skills
• Strong organization and prioritization abilities
• Problem-solving and decision-making skills
• Ability to balance strategy and hands-on execution
• Attention to detail and quality