Workplace Experience Site Manager
Role Overview
IST Management is seeking an experienced Workplace Experience Site Manager, a professional to support a premier corporate client in Columbia, Maryland. This leadership role serves as the primary point of contact for workplace services operations while coordinating office services initiatives across a global office portfolio.
The ideal candidate will bring a strong background in workplace services, hospitality, facilities support, employee experience, and team leadership. This position requires a customer-focused professional who thrives in a fast-paced corporate environment and can effectively manage multiple priorities while delivering exceptional service.
IST Management has been recognized as one of the fastest-growing facilities management and office services providers in the United States. For more information, visit www.istmanagement.com .
Key Skills for This Role
Full Job Posting
Overview
IST Management is seeking an experienced Workplace Experience Site Manager, a professional to support a premier corporate client in Columbia, Maryland. This leadership role serves as the primary point of contact for workplace services operations while coordinating office services initiatives across a global office portfolio.
The ideal candidate will bring a strong background in workplace services, hospitality, facilities support, employee experience, and team leadership. This position requires a customer-focused professional who thrives in a fast-paced corporate environment and can effectively manage multiple priorities while delivering exceptional service.
IST Management has been recognized as one of the fastest-growing facilities management and office services providers in the United States. For more information, visit www.istmanagement.com .
Benefits
- IST Management offers a comprehensive benefits package for full-time employees, including:
- Medical, Dental, and Vision Insurance
- Paid Time Off and Paid Holidays
- 401(k) Retirement Plan
- Life and Disability Insurance
- Employee Assistance Program
- Career Development and Advancement Opportunities
Workplace Services Leadership
- Lead daily workplace services operations and serve as the primary liaison between IST leadership and Client stakeholders
- Supervise, coach, and support on-site workplace services personnel
- Coordinate staffing schedules and coverage to ensure uninterrupted service delivery
- Monitor service performance and implement continuous improvement initiatives
- Support workplace projects and operational priorities as assigned
Reception, Hospitality & Employee Experience
Oversee reception, visitor management, and employee experience programs
Manage conference room operations, meeting support, and catering coordination
Ensure meeting spaces, common areas, and workplace amenities meet established standards
Coordinate office events, hospitality services, and workplace support activities
Foster a welcoming and professional workplace environment
Facilities & Office Operations
Coordinate office moves, workstation setups, furniture reconfigurations, and workplace projects
Monitor office conditions and identify opportunities for operational improvements
Manage office, pantry, and workplace supply inventories
Support workplace safety and building operations initiatives
Coordinate service requests and follow-through with internal and external partners
Mail, Shipping & Vendor Management
Oversee mail, shipping, receiving, package, and courier operations
Coordinate vendor relationships and service providers
Partner with building management and contractors to support workplace operations
Assist with contract administration and service-level oversight
Support document retention and disposal programs
Global Office Coordination & Reporting
Coordinate workplace services activities across multiple office locations
Assist with workplace communications, reporting, and documentation
Prepare operational reports, service metrics, and status updates
Maintain project documentation and workplace records
Support initiatives focused on workplace experience, sustainability, and operational excellence
Qualifications
- High School Diploma or GED required
- Associate's or Bachelor's degree in Business, Hospitality, Facilities Management, Operations, or related field preferred
- Five or more years of workplace services, office management, facilities support, hospitality, or corporate services experience
- Three or more years of supervisory or team leadership experience
- Experience managing conference room operations, hospitality programs, and workplace support services
- Experience coordinating vendors, contractors, and service providers
- Strong customer service, communication, and relationship management skills
- Advanced proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams
- Experience with workplace technology platforms, visitor management systems, and service ticketing platforms preferred
- Ability to prioritize multiple projects and operate independently in a dynamic environment
- Experience supporting multi-site or geographically dispersed office environments preferred
Physical Requirements
- Ability to lift up to 40 pounds
- Ability to stand and walk for extended periods
- Ability to occasionally work outside standard business hours to support operational needs
- Ability to respond to urgent workplace issues when required
- IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [email protected] .
- Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.
- IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.
About IST Management Services
Privately owned facilities management and litigation-support company serving legal teams and corporate organizations.
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