{bc}
Apply
workday

Workplace Experience Associate

Equinix
Bengaluru, IND
Full-time
Mid
Onsite
Discovered 1 weeks ago

Full Job Posting

Responsibilities

  • FB
  • May have oversight of catering for breakfast / lunch and events including budget ownership, menu planning and food service quality control, manage Hive (Pantry) services with full ownership
  • Office communications
  • Develop and execute internal communication strategies, disseminating important information and fostering employee engagement through a variety of communication channels
  • Act as a conduit for interdepartmental communication, facilitating cohesion and collaboration
  • Coordinate office-wide events and meetings, capturing moments to promote organizational culture and camaraderie. Create engaging and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools
  • Event Execution
  • Ownership of onsite event planning and execution, ensuring seamless experiences for all attendees
  • Create marketing materials and promotional efforts, leveraging social platforms to generate excitement
  • Manage event logistics and budgets meticulously, maximizing resources while delivering memorable experiences
  • Vendor management
  • Oversee event vendor selection, onboarding, and performance evaluation, nurturing positive partnerships
  • Ensure compliance with vendor contracts, service level agreements, and performance expectations
  • Adhere to contractual agreements and service standards, resolving issues promptly and professionally
  • Manage procurement processes efficiently, optimizing cost-effectiveness and quality
  • Delighting the Customer
  • Cultivate a positive vibe through fun and engaging activities
  • Provide surprise and delight customer opportunities to create a great workplace experience
  • Turn the office into a community through activities and interactions that bring people together
  • Safety
  • Make the safety of our customers your first priority
  • Know and be able to implement emergency response plans
  • If only person on site: Be an emergency point of contact out of hours and respond to emergencies as part of the call tree
  • Follow escalation process for various circumstances: Low level budget concern: escalate to next in seniority Outside your expertise: escalate to next in seniority Customer complaint: escalate to next in seniority Business disruption: escalate to Director Life safety: escalate to Director
  • Courtesy
  • Plan and support coordination, promotion, set-up and clearing of on-site CRE led or supported events
  • Assist with scheduling and managing meeting rooms, including arranging necessary equipment, supplies and catering for All Hands events
  • Assist with receiving deliveries of all external and inter-office mail and support employees on all mail and shipping requirements as needed
  • Provide direction and information to vendors, service providers and Corporate Real Estate (CREW) as required to ensure excellent coordination
  • Ensure timely and professional responses/communications to internal and external stakeholders
  • Treat your CRE colleagues as customers and support them as needed to ensure CRE's collective success. Communicate updown-across the CRE org, sharing information, insights and ideas so broader team are 'on the same page' and can better serve the customer
  • Community
  • Maintain awareness of potential office security issues and communicate concerning issues to the local CRE metro lead, building security when appropriate, and the risk management team management tool, ensuring compliance with company policies
  • Deliver on the responsibilities of the Workplace Experience Associate role while illustrating Equinix's core values and the Purpose of CRE to delight our customers
  • You will be seen as the person who 'brings the fun' to the office, developing a welcoming and collaborative community environment amongst our customers through events and activities that create a buzz
  • You will be the go-to person for our customers through the personalized approach you take and your ability to anticipate their needs before they arise
  • Efficiency
  • Assist with the office ticketing system and follow up on ticket status, assigning tickets to the correct CRE team member or rerouting to correct department, ensuring no dead-ends
  • Answer questions from customers related to the building, including wayfinding, policies and procedures, and etiquette. Support new hires in particular, with support and guidance on CRE services and a warm hand-off to other teams that can provide support (e.g. IT)

Qualifications

  • Skills and Qualifications
  • Bachelor’s degree in Hotel Management / related feild preferred
  • 5 plus years of relevant experience in corporate events, hospitality, and workplace experience
  • Proven expertise in end-to-end corporate event management, from conceptualization and planning to execution and closure
  • Hands-on experience in vendor management, F&B services, hospitality operations, and event logistics
  • Experience in budget planning, cost management, and vendor negotiations
  • Strong stakeholder management, communication, and interpersonal skills
  • Ability to independently manage multiple events and initiatives with minimal supervision
  • Strong organizational, problem-solving, and multitasking skills with attention to detail
  • Service-oriented mindset with a focus on employee experience and operational excellence
  • Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
  • Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
  • We use artificial intelligence in our hiring process. Learn more here.
  • This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.

Preferred Qualifications

  • Bachelor’s degree in Hotel Management / related feild preferred

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Equinix

Senior Director AI, Chief Revenue Organization

Toronto, CAN

Discovered 2 days agoFull-time

Senior Data Scientist

Bengaluru, IND

Discovered 3 days agoFull-time

Expert, Global Operations Products & Service Delivery

Toronto, CAN

Discovered 4 days agoFull-time

Senior Business Analyst, Global Ops Scalability

Toronto, CAN

Discovered 4 days agoFull-time

Senior Technology Program Manager

Toronto, CAN

Discovered 6 days agoFull-time

Staff Engineer, Salesforce Production Support & AI Operations

Bengaluru, IND

Discovered 1 weeks agoFull-time

Operations, Controls Engineer - Manchester

Manchester, GBR

Discovered 1 weeks agoFull-time

Senior Manager, Global Benefits Solutions

Bengaluru, IND

Discovered 1 weeks agoFull-time