Workplace Ambassador

About This Role

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job DescriptionReports to: Workplace Manager

Role Purpose

As the face of our workplace, you'll create exceptional experiences for internal teams and external visitors through outstanding front-of-house and events services. You'll maintain the highest standards across reception areas, meeting spaces, and event delivery while ensuring security protocols and emergency procedures are always followed.

Key Responsabilités

Customer Experience

Own every visitor interaction, creating positive and memorable experiences from arrival to departure

Serve as primary contact for visitor management including sign-in, badging, directions, and inquiries

Handle telephone, email, and in-person queries with professionalism and efficiency

Events & Meetings

Coordinate onsite events to deliver personalized, seamless experiences

Set up and monitor meeting spaces, ensuring optimal presentation, functionality, and comfort

Maintain meticulous standards for furniture, equipment, signage, temperature control, and consumables

Facilities Support

Collaborate daily with IT, security, janitorial, and catering teams to ensure smooth operations

Provide local area guidance on dining, accommodation, and transport options

Support additional services including mail handling, courier coordination, and site inspections as needed

Work flexibly across various locations and adapt to changing team priorities

Requirements

Experience & Skills

2-4 years in reception, hospitality, or customer-facing roles (corporate environment preferred)

Exceptional interpersonal skills with confidence engaging all organizational levels

Outstanding attention to detail and quality standards

Strong computer literacy and experience managing multiple systems

Fluency in English and Arabic

Facilities management exposure beneficial

Personal Attributes

Customer-obsessed with a genuine passion for service excellence

Professional ambassador who represents the team with pride

Collaborative team player adaptable, proactive, and solution-focused

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.