About This Role
Reports to: Workplace Manager
Role Purpose As the face of our workplace, you'll create exceptional experiences for internal teams and external visitors through outstanding front-of-house and events services. You'll maintain the highest standards across reception areas, meeting spaces, and event delivery while ensuring security protocols and emergency procedures are always followed.
Key Responsabilités Customer Experience
- Own every visitor interaction, creating positive and memorable experiences from arrival to departure
- Serve as primary contact for visitor management including sign-in, badging, directions, and inquiries
- Handle telephone, email, and in-person queries with professionalism and efficiency
Events & Meetings
- Coordinate onsite events to deliver personalized, seamless experiences
- Set up and monitor meeting spaces, ensuring optimal presentation, functionality, and comfort
- Maintain meticulous standards for furniture, equipment, signage, temperature control, and consumables
Facilities Support
- Collaborate daily with IT, security, janitorial, and catering teams to ensure smooth operations
- Provide local area guidance on dining, accommodation, and transport options
- Support additional services including mail handling, courier coordination, and site inspections as needed
- Work flexibly across various locations and adapt to changing team priorities
Requirements Experience & Skills
- 2-4 years in reception, hospitality, or customer-facing roles (corporate environment preferred)
- Exceptional interpersonal skills with confidence engaging all organizational levels
- Outstanding attention to detail and quality standards
- Strong computer literacy and experience managing multiple systems
- Fluency in English and Arabic
- Facilities management exposure beneficial
Personal Attributes
- Customer-obsessed with a genuine passion for service excellence
- Professional ambassador who represents the team with pride
- Collaborative team player adaptable, proactive, and solution-focused
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