WMS Distribution Solution Analyst

Role overview

Implementation responsibilities

• Work with IT, engineering, project management, and training resources to lead and support WMS implementations.
• Provide operational inputs to pricing models, gather requirements, lead or participate in design sessions, and review and approve solution design documents.
• Create process-flow documents and participate in engineering gap-model analysis.
• Review IT test scripts, create operational UAT scripts, and lead UAT with IT and site operations, testing functions, reports, KPIs, labels, and billing outputs.
• Support training and maintain operational project-plan components with project managers.
• Report and track issues, contribute to issue reviews, resolve issues with IT and project managers, and escalate critical issues.
• Manage site equipment procurement, site preparation, equipment inventory, and installation and maintenance of printers, RF guns, and other site IT equipment.

Live-install and site support

• Serve as first-line WMS support across inbound, outbound, inventory control, reporting, and billing.
• Gather requirements for enhancements and coordinate configuration, development, testing, training, and deployment with IT and project teams.
• Support or cover operations during absences; maintain equipment and systems and train users.
• Provide internal and external customer service and support.

Experience and education

• At least five years of WMS experience across inbound, outbound, inventory control, reporting, and KPIs.
• At least two years of yard management and warehouse billing experience.
• At least eight years of distribution operations experience in retail and/or e-commerce.
• Bachelor’s degree preferred.
• Blue Yonder/Red Prairie experience preferred; MA WMOS, YMS, BM, or SCI reporting experience strongly preferred.
• Basic SQL and Oracle understanding preferred but not required.
• MS Office skills: Excel, Word, PowerPoint, Visio, Project, and Access.

Additional qualifications

• Strong problem-solving and analytical abilities, communication and presentation skills, and the ability to lead change and manage multiple priorities.
• Able to collaborate, negotiate, and communicate with clients at all management levels.
• Frequent exposure to warehouse conditions and temperatures; able to work at facility heights and lift and install PC and network equipment.
• Available off-hours as necessary to support the facility.