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Window System Administrator (EMM/Knox Admin)

SBT Global, Inc.
Plano, USA
Contract
Mid · 3+ years experience
Onsite
$6,035.92
Discovered 1 weeks ago
vmware

Full Job Posting

Key Responsibilities

  • Administer the Knox Manage platform, including directory (user/group) synchronization, admin RBAC, license utilization, and service integrations (Managed Google Play, certificates).
  • Configure and maintain device policies, profiles, and compliance rules (password, encryption, restrictions, Wi-Fi/VPN/Email); monitor and remediate non-compliant devices.
  • Manage the device lifecycle: enrollment (KME / Android Enterprise), remote lock/wipe for lost or departing-user devices, and inactive device decommissioning.
  • Deploy and maintain public, third-party SaaS, and in-house mobile applications, including target groups, version updates, and managed app configuration.
  • Validate compatibility of new device models, Android OS/One UI upgrades, Knox Manage releases, and new features (COPE, Knox Guard, DeX) before production rollout.
  • Troubleshoot device, OS, and app incidents as Tier 2; Escalate issues to vendor support and drive them to resolution, including root cause analysis (RCA) and knowledge base (KB) updates.
  • Follow change management procedures; prepare the monthly operations report and maintain SOPs and configuration baseline documentation.

Preferred Qualifications

  • Direct experience with the EMM platform (Knox Manage, Knox Mobile Enrollment, Knox Guard, Knox Service Plugin).
  • Certifications such as Microsoft MD-102, CompTIA Mobility+/Security+, ITIL 4 Foundation, or an enterprise mobility management (EMM) certification are preferred.
  • Experience supporting large global enterprise environment.
  • All your information will be kept confidential according to EEO guidelines.
  • Pay rate: ~$6,035.92~/m, DOE
  • Work Location: Plano, TX
  • Contract Period: 1 yr

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • 3+ years of experience administering an enterprise EMM/MDM/UEM solution (Microsoft Intune, VMware Workspace ONE, MobileIron/Ivanti, or similar).
  • Hands-on experience with Android Enterprise (Work Profile, Fully Managed, COPE) and Managed Google Play app deployment.
  • Working knowledge of Active Directory / Entra ID integration, certificate-based authentication, and Wi-Fi/VPN profile configuration.
  • Experience in an ITIL-based support environment (incident, problem, and change management) using a ticketing system such as Salesforce.
  • Strong written and verbal communication skills in English; ability to produce clear reports and documentation.
  • Ability to work on-site and occasionally outside business hours for maintenance windows or critical incidents.
  • Preferred Qualifications
  • Direct experience with the EMM platform (Knox Manage, Knox Mobile Enrollment, Knox Guard, Knox Service Plugin).
  • Certifications such as Microsoft MD-102, CompTIA Mobility+/Security+, ITIL 4 Foundation, or an enterprise mobility management (EMM) certification are preferred.
  • Experience supporting large global enterprise environment.

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