Wellness Operations Coordinator (FEMALE ONLY)

Overview

The Role

What You Will Do

• Manage and respond to client inquiries via phone and WhatsApp with professionalism and warmth.
• Organise and maintain daily schedules for therapists and drivers, ensuring efficient coordination.
• Liaise with vendors and service partners as required.
• Handle booking confirmations, follow-ups and client communications end-to-end.
• Support the Operations Manager and Founder with day-to-day operational tasks.
• Maintain clear records and ensure all administrative processes are followed accurately.
• Act as a reliable point of contact for the team, clients and external parties.
• Uphold the Novus Wellness brand standards in every interaction — written and verbal.

Who We're Looking For

• We are looking for a composed, organised and communicative professional who demonstrates:
• Impeccable organisational skills — you stay on top of everything, nothing falls through the cracks.
• Excellent phone-based customer service skills — confident, warm and professional on every call.
• Excellent spoken and written English — clear, articulate and polished in all communications.
• A true team player — you support your colleagues and thrive in a collaborative environment.
• Comfort with managing people — able to liaise professionally with therapists, drivers and vendors.
• Strong attention to detail and the ability to manage multiple priorities simultaneously.
• Previous experience in an administrative, coordination or customer-facing management role preferred.
• A background in the Spa, Beauty, Wellness or Fitness industry is a MUST — candidates without this experience will not be considered.

Training Period

• 10:00 AM – 10:00 PM (full operational coverage during onboarding)
• Post-Training (once fully operational):
• Shift A: 9:00 AM – 7:00 PM
• Shift B: 1:00 PM – 11:00 PM
• 1 day off per week.

Reporting Structure

What We Offer

• Monthly salary of 3,500 AED + commission.
• Ad hoc performance bonuses based on contribution and results.
• UAE residence visa provided.
• Medical insurance provided.
• A stable, respectful and well-structured working environment.
• Clear systems, supportive leadership and room to grow with the company.
• A premium, appreciative client base.

How to Apply

Application Question(s)

• Are you willing to Relocate/Move to Barsha Heights (TECOM)?