Welfare Support Officer

Due to contract expansion, we are seeking for a Welfare Support Officer to join our team. This is an exciting position that works exclusively to support Asylum seekers going through their right to work Asylum application process with the home office. The ideal candidate will be resilient, trustworthy, caring, a people person and extremely empathetic to others. As a Welfare Support Officer every day is different, no day is the same. Although this role comes with it challenges it is an extremely rewarding role.

Role Criteria:

Support service users at various stages of their asylum application process

Address safeguarding and welfare issues appropriately, escalating concerns when necessary

Provide both practical and emotional support to service users

Monitor wellbeing and identify support needs for individuals and families

Ensure accurate record-keeping for Home Office audits and compliance

Carry out risk assessments and update support plans regularly

Maintain professional boundaries while providing a supportive and empathetic service

Assist service users with accessing healthcare, education, and community services

Signpost to external agencies and support networks where appropriate

Accompany service users to appointments or interviews where required

Promote independence and resilience by encouraging service users to develop life skills

Work collaboratively with colleagues, local authorities, and partner organisations

Respond quickly and calmly to crisis situations to ensure safety and support

Contribute to service improvements by sharing feedback and best practice

Support equality, diversity, and inclusion in all aspects of service delivery

Experience working with vulnerable and diverse client groups

Strong understanding of safeguarding practices and procedures

Ability to identify needs and put in place appropriate support packages to promote independence

Experience supporting people with mental health issues and/or challenging behaviour

Effective communication skills with colleagues, service users, and local authorities

Experience with record keeping, case management, and risk assessments

Ability to work independently, manage time effectively, and prioritise tasks

Resilient, supportive, trustworthy, approachable, empathetic, and a good listener

Flexible and willing to travel as required

Ability to remain calm and professional in difficult or emotional situations

Good IT skills for updating case notes and maintaining accurate records

Commitment to confidentiality and data protection

Full UK driving licence

Benefits we can offer you

25 days annual leave plus bank holidays

Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.

Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more

Family friendly policies

Company Vehicle and Fuel Card

Access to EAP Counselling sessions

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.