Welfare Security Personnel
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Key skills for this role
About the Role
Key Responsibilities Conduct regular campus patrols and maintain a visible, approachable presence. Identify and support students experiencing distress, conflict, or medical concerns, referring them to Student Affairs, Counselling, or Medical Services when required.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Conduct regular campus patrols and maintain a visible, approachable presence.
- Identify and support students experiencing distress, conflict, or medical concerns, referring them to Student Affairs, Counselling, or Medical Services when required.
- Monitor student behaviour and promote compliance with university policies.
- Respond to behavioural and welfare incidents using de-escalation techniques.
- Support emergency response procedures and coordinate with security teams for incidents requiring escalation.
- Maintain accurate incident reports while ensuring confidentiality.
- Collaborate with Student Affairs and the Student Welfare Unit to promote a safe and respectful campus environment.
Requirements
- Previous experience in security, student welfare, customer service, hospitality, education, or a related field.
- Strong communication, interpersonal, and conflict resolution skills.
- Empathy, emotional intelligence, and cultural sensitivity.
- Knowledge of safeguarding principles and emergency response procedures.
- First Aid certification is an advantage.
- Ability to prepare clear incident reports and maintain accurate records.
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