Welfare Officer

Role Purpose

Key Accountabilities

• Assist in implementing and maintaining worker welfare procedures and standards at project level in compliance with UAE Labour Law, company policies, and client requirements.
• Ensure legal and contractual welfare obligations are properly integrated into welfare management plans, project documentation, and site-level procedures.
• Serve as the primary welfare representative and point of contact at the project, acting as a liaison between workers, subcontractors, and management on all welfare-related matters.
• Conduct routine site visits to monitor welfare facilities, hygiene conditions, food services, accommodations, and overall employee wellbeing, ensuring proper discipline, safety, and maintenance.
• Assist in organizing and conducting regular welfare inspections and welfare audits for projects and subcontractors, documenting observations and submitting reports to the HSSE & Welfare Manager.
• Track and report welfare KPIs, providing accurate data and insights for internal reviews and management decision-making.
• Follow up on non-compliance issues, support corrective and preventive action plans, and ensure timely closure of grievances raised through formal and informal channels.
• Deliver welfare induction to all site workers, including subcontractor staff, ensuring awareness of welfare standards, grievance processes, and available support.
• Coordinate with employees, subcontractors, and other stakeholders to promote welfare awareness and drive continuous improvement across sites.
• Provide basic guidance and support to employees on personal concerns, workplace issues, and grievance procedures when required, under the supervision of the HSSE & Welfare Manager.
• Prepare daily welfare reports and maintain documentation related to inspections, audits, complaints, and welfare performance.
• Support in planning and delivering welfare, wellbeing, and CSR programs and awareness campaigns across all projects.
• Identify areas for improvement in welfare practices and propose practical recommendations to the HSSE & Welfare Manager.

, Experience, Knowledge & Skills

• Bachelor’s degree or Equivalent Diploma
• Basic to sound knowledge of worker welfare issues and UAE Labour Law, with some MENA-based experience (preferably 2–4 years).
• Ability to handle and interact effectively with workers, strong interpersonal and coordination skills.
• Good communication skills, including familiarity with the language(s) spoken by the majority of workers at the site.
• Proficiency in Microsoft Office applications such as Word and Excel for reporting and documentation purposes.