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gem

Website Account Specialist

Leap Tools
Remote, CAN
Full-time
Entry
Remote
CAD 60000-70000 yearly / year
Discovered 1 months ago
Google SheetsSquarespaceWixWordPressGitLabSalesforce

Full Job Posting

  • Work directly with customers to help them create stunning websites through our CMS platform
  • Become a go-to resource for customers, making tailored recommendations to help them unlock their full digital potential
  • Become a Roomvo product expert, confidently walking customers through our various tools that support their day-to-day operations
  • Help guide our product roadmap based on insights uncovered during hundreds of customer conversations
  • Help create processes that improve efficiencies across our web team, both internally and externally
  • Help drive new business by delivering custom demos and strategic consultations to a wide range of accounts—often supporting 100–150 clients throughout your tenure
  • Leverage your customer-facing experience—whether from retail, hospitality, or tech—to build trust and drive meaningful results
  • Engage regularly with clients via email and phone, providing hands-on training for new features and platform updates
  • Represent Roomvo at select tradeshows and industry events throughout the year—an optional but encouraged opportunity to connect with new and existing clients face-to-face
  • Relationship-driven—building trust and maintaining strong client connections is central to your approach
  • Critical thinker with a knack for creative problem-solving
  • Strong sense of leadership, who takes pride in finding solutions and owning initiatives
  • Strong written and verbal communicator, comfortable engaging with both customers and internal teams
  • Able to manage multiple projects at once while staying organized and responsive
  • Comfortable working autonomously, but quick to support teammates with feedback, collaboration, or guidance to help the whole team thrive
  • Familiarity with tools like Google Sheets or Excel is a bonus, especially when troubleshooting more complex issues
  • Past experience working cross-functionally with teams like dev, marketing, or customer success is a major advantage
  • Basic understanding of SEO best practices
  • Experience with web-building platforms of any kind (e.g.; Squarespace, Wix, Wordpress)
  • Experience with GitLab or Salesforce is a plus—while we provide training, any prior exposure is helpful
  • Experience with domain transfers is a plus—while we provide training, any prior exposure is helpful
  • Bonus points for design skills (Photoshop, Figma)
  • We're a remote-first company that encourages our employees to work from where they're most productive.
  • We work in tight-knit teams to cultivate an ownership mentality.
  • We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
  • We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
  • Work anywhere in the world for up to 3 months!
  • We value families by offering a parental leave program
  • We offer a work-from-home stipend
  • Your birthday (and our company's birthday) is a day off!
  • Now: You upload your resume and complete a brief questionnaire.
  • Step 1: We arrange a video call with you to assess your abilities.
  • Step 2: You attend the second video interview soon after.
  • Step 3: You complete a take-home assignment.
  • Step 4: You receive an offer.

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