Web & Digital Delivery Manager (Client-Facing / Agency)
Role Overview
Hands-on Web & Digital Delivery Manager accountable for end-to-end delivery of web application and digital projects.
Delivery-focused individual-contributor role with no direct reports; coordinates cross-functional teams and vendors and serves as the client-facing point of accountability.
Key Skills for This Role
Full Job Posting
About GTECH
GTECH Information Technology delivers enterprise digital solutions, including government portals, large-scale websites, and immersive event experiences.
The company says it has again been named a Great Place to Work in the UAE.
About the role
Hands-on Web & Digital Delivery Manager accountable for end-to-end delivery of web application and digital projects.
Delivery-focused individual-contributor role with no direct reports; coordinates cross-functional teams and vendors and serves as the client-facing point of accountability.
Responsibilities
- Plan and run web application and website projects from kickoff through launch and handover, covering scope, timelines, resourcing, budgets, and milestones.
- Manage client communications and coordinate developers, designers, SEO specialists, writers, and digital marketing specialists.
- Own SEO delivery and coordinate technical, on-page, content, and off-page work.
- Manage PPC, social, email, and content campaign delivery against timelines, budgets, and KPIs.
- Maintain project briefs, scopes, plans, status reports, and risk logs; manage scope changes and resolve issues.
- Run standups, sprint planning, and reviews using agile or hybrid methods as appropriate.
- Coordinate testing, QA, and client sign-off; manage post-launch support and iteration.
- Track project profitability and report budget versus actuals to stakeholders.
What you'll bring
- Five years' experience as a Digital, Web, or Project Manager in a digital agency, web development, or software environment.
- UAE-based experience delivering digital projects for Dubai/UAE clients and understanding local client expectations.
- Working knowledge of web application and website delivery sufficient to communicate credibly with developers.
- Practical understanding of technical and on-page SEO and PPC, social, content, and email channels.
- Strong organization, clear English communication, problem-solving, negotiation, and stakeholder-management skills.
- Experience with project management and collaboration tools such as Jira, ClickUp, Asana, Trello, or Slack.
- Comfort owning budgets and timelines and being accountable for delivery.
Nice to have
- Technical familiarity with HTML/CSS, CMS platforms such as WordPress, APIs, hosting, or development workflows is a plus, not a requirement.
- Formal project management certification is a nice to have.
- Google Analytics, Google Ads, or SEO tool certifications such as GA4, SEMrush, or Ahrefs are nice to have.
- Arabic is a plus.
Benefits
- Collaborative, curiosity-driven culture and opportunities to learn, grow, and shape digital experiences.
- The company states it is recognized as a Great Place to Work in the UAE.
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