WEB CONTENT SPECIALIST (IT CUSTOMER SUPPORT SERVICES)

Qualifications

• REQUIREMENTS:
• Bachelor's degree and a minimum of 3 years of related experience (an additional 4 years of related experience may be substituted for the degree).
• Must be a U.S. Citizen.
• Must have an Active Secret Clearance (favorably adjudicated T3/T3R) to start.
• Must possess and maintain a current DoD 8570/8140 IAT Level I baseline certification (e.g., CompTIA A+ CE, Network+ CE, Security+ CE, CCNA-Security, or SSCP) prior to performing cybersecurity-related duties.
• Demonstrated ability to work independently, analyze problems, determine the appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision.
• Minimum of 3 years of experience administering Microsoft 365 / SharePoint Online and related collaboration tools in an enterprise environment.
• Strong knowledge of SharePoint Online site architecture, permissions, and governance; Microsoft Teams administration; and Microsoft 365 admin center and PowerShell for Microsoft 365.
• Experience maintaining web content in a content management system with HTML/CSS and ensuring Section 508 / WCAG compliance.
• Experience providing Tier II/III support and coordinating vendor escalations for collaboration platforms.
• Experience executing changes through formal Change Management and documenting configurations and procedures.
• Strong customer service, documentation, and communication skills.
• DESIRED SKILLS:
• Microsoft 365 Certified: Administrator Expert, Teams Administrator Associate, or Collaboration Communications Systems Engineer Associate; CompTIA Security+ CE.
• Experience with Microsoft 365 GCC High, Purview compliance/retention, and DISA STIGs for Microsoft 365 and SharePoint.
• Experience with AFPIMS or other DoD public-facing web platforms and DoD web policy (DoDI 8550.01).
• Experience administering Zoom for Government and Adobe Connect.
• Experience supporting Department of War (DoW), DoD, or other compliance-driven Federal IT environments.
• Familiarity with Power Platform, Power BI, and ServiceNow knowledge management.
• The annual salary for this position ranges from $70,000 to $80,000, depending on experience and qualifications.