Warehouse Supervisor

Position summary

Warehouse leadership and systems

• Lead shift start-ups, assign labor and equipment, manage priorities and backlog, support handovers, and maintain a visible floor presence.
• Ensure accurate real-time WMS/RF transactions and resolve transaction, location, and inventory exceptions.
• Manage cycle counts, inventory accuracy, discrepancy investigations, and corrective actions.
• Plan staffing, monitor productivity, manage overtime, support cross-training, and track attendance.

Safety and performance

• Ensure operator authorization, daily inspections, equipment defect escalation, and safe VNA, racking, pedestrian, charging, and dock practices.
• Track safety, productivity, accuracy, shipping, damages, backlog, labor utilization, and equipment downtime; use KPIs to improve results.
• Maintain SOPs and standard work, conduct root-cause analysis, and support 5S, safety, quality, and productivity improvements.
• Coordinate with customer service, transportation, planning, purchasing, and operations to resolve order, inventory, and shipping issues.

People leadership

• Coach, train, and develop employees; support onboarding, skills development, feedback, and day-to-day communication.
• Reinforce accountability, teamwork, safe work habits, and adherence to company policies and procedures.

Experience and skills

• Minimum five years of warehouse, distribution, manufacturing, or logistics experience.
• At least two years of direct employee supervision in a WMS and material-handling-equipment environment.
• Strong hands-on WMS/RF experience and inventory-control and cycle-counting knowledge.
• Experience using warehouse KPIs and productivity data; strong Excel, data-analysis, communication, and floor-leadership skills.
• Lift-truck-intensive supervision is sought; VNA experience is strongly preferred.
• High-volume/high-SKU or RF-directed warehouse experience and experience with lift trucks, VNA, racking, docks, and safety procedures are preferred.
• Lean, 5S, root-cause analysis, or continuous-improvement experience is an asset.

About the company