Warehouse Supervisor

Purpose of the Job

Warehouse Operations

• Supervise daily inbound and outbound warehouse activities, including receiving, put-away, picking, loading, and dispatch.
• Ensure accurate receiving and verification of incoming stock against relevant documentation.
• Ensure proper storage, safe stacking, and efficient utilization of warehouse space.
• Apply FIFO/FEFO principles to ensure correct stock rotation and prevent dispatch of expired or near-expiry products.
• Maintain warehouse hygiene, housekeeping, and compliance with applicable HSE and safety requirements.

Inventory Management and Control

• Conduct regular cycle counts and physical stock takes to ensure inventory accuracy.
• Investigate and reconcile stock variances, reporting out-of-stock and overstock situations to the National Warehouse & Logistics Manager.
• Ensure accurate recording of stock movements and transactions in the WMS/ERP system.
• Monitor stock condition and ensure appropriate handling and storage of beverage products.
• Manage damaged products and returns, ensuring accurate documentation, recording, and reporting.

Dispatch and Delivery Coordination

• Prepare, organize, and verify retail loads for dispatch in accordance with delivery schedules and route plans.
• Coordinate delivery drivers to ensure timely departure, accurate loads, and efficient delivery operations.
• Ensure proper reconciliation and recording of returned products following delivery.
• Oversee the day-to-day delivery and logistics operations of the branch.
• Identify and address operational issues affecting loading, dispatch, and delivery performance.

Team Supervision

• Supervise and allocate daily tasks to storekeepers, forklift operators, delivery drivers, and warehouse loaders/helpers.
• Monitor team productivity, work quality, and adherence to established operating procedures.
• Ensure the warehouse and delivery team follows safety requirements and proper product-handling practices.
• Promote accountability, teamwork, and continuous improvement across warehouse and delivery activities.

Health, Safety and Compliance

• Maintain a clean, organized, and safe warehouse environment.
• Ensure safe stacking, storage, material handling, and forklift operations in accordance with applicable safety requirements.
• Ensure compliance with relevant Saudi health, safety, and operational requirements.
• Identify and report workplace hazards, unsafe practices, and incidents, taking appropriate corrective action within the role's authority.

Reporting and Administration

• Ensure accurate and timely completion of warehouse documentation and system transactions.
• Prepare and submit daily warehouse, inventory, damage, return, and delivery reports.
• Escalate significant stock variances, operational issues, and safety concerns to the National Warehouse & Logistics Manager.
• Maintain accurate records to support inventory control, operational monitoring, and management reporting.

Qualifications and Experience

• Diploma or high school qualification with relevant warehouse and logistics experience.
• Bachelor's degree preferred.
• 3-5 years of experience in warehouse operations, preferably within the FMCG or beverage industry.
• Previous supervisory experience coordinating warehouse teams and daily operational activities.
• Experience in inventory control, stock reconciliation, dispatch, and delivery coordination.
• Experience using Warehouse Management Systems (WMS) and/or Enterprise Resource Planning (ERP) systems.

Knowledge and Skills

• Warehouse operations, logistics, and inventory management practices.
• WMS/ERP systems and accurate transaction recording.
• FIFO/FEFO stock rotation and beverage handling and storage requirements.
• Warehouse safety, hygiene, and applicable Saudi HSE requirements.
• Receiving, put-away, picking, loading, dispatch, and returns management.
• Strong organizational, supervisory, and problem-solving skills with high attention to detail.
• Effective communication and reporting skills and a customer-focused approach.

KPIs and Direct Reports