IT Lead (Sales Applications, Integrations and Automation)

Role purpose

Business and project leadership

• Partner with senior stakeholders to document business IT requirements, propose solutions, define roadmaps, and support IT governance approval.
• Develop project charters and business cases; maintain plans and status reports; run steering committees and manage cross-functional dependencies.
• Apply appropriate Project Management Institute practices and escalate sequencing, resourcing, or delivery conflicts.

ERP and application delivery

• Lead the D365 Order to Cash workstream through blueprinting, design, implementation, stabilization, and continuous improvement.
• Own workflows, integrations, interfaces, and custom applications in the solution ecosystem; lead adoption, training, and value realization.
• Maintain system integrity and technical controls behind master data; data definitions, quality standards, and master-data values remain with designated teams and functions.

Infrastructure, service, and compliance

• Coordinate with infrastructure teams and vendors to ensure fit-for-purpose infrastructure and application availability, scalability, and performance across sites and countries.
• Contribute to disaster recovery, backup, and cyber-resilience planning; apply IT service management practices and monitor SLAs and KPIs.
• Drive service desk effectiveness and user experience; ensure policy, privacy, and audit compliance and address non-compliance.

Automation, integrations, and AI

• Drive RPA, workflow, and low-code automation; configure and support workflows and approval routing according to process designs and delegated approval rules.
• Own application interfaces, reliability, monitoring, error handling, enterprise-standard alignment, the interface catalogue, and change governance.
• Evaluate and deliver AI capabilities prioritized by business functions; build and support production AI components to technical and security standards.
• Plan application-roadmap capacity, including AI-assisted development, and track adoption and value using enterprise measurement frameworks.

Finance, vendors, and regional leadership

• Manage application operating and capital budgets, investment ROI, vendors, system integrators, cloud providers, contracts, SLAs, and cost discipline.
• Lead regional IT teams and initiatives, coordinate consistent services across regions, and serve as liaison among central IT, regional teams, and business stakeholders.
• Develop staff capability and performance and foster service excellence, ownership, and execution rigor.

Education and experience

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field; MBA or master’s degree preferred.
• At least 12 years of progressive IT leadership experience in large, complex organizations.
• Experience leading sales and route-to-market applications, AI-assisted application development, enterprise integrations, and application delivery from design to stabilization.
• Experience in multi-country, multi-currency environments; manufacturing, FMCG, or distribution experience preferred.
• Working knowledge of infrastructure, cloud, and cybersecurity; track record in digital transformation, automation, and integration programs.
• Experience managing vendors and large technology contracts, partnering with finance, functional leadership, and Audit, and delivering production AI with measurable impact.

Desirable certifications and attributes

• Professional certifications in Microsoft Dynamics 365, ITIL, or project/program management such as PMP or PRINCE2 are highly desirable.
• Role attributes include strategic and execution balance, business and finance orientation, ownership, resilience, executive communication, influence, decision-making under ambiguity, stakeholder management, analysis, and problem solving.

Performance and reporting relationships