Waiter/Waitress
Role Overview
The Waiter/Waitress works in the Food & Beverage department and reports to the Head Waiter, Supervisor, or Restaurant Manager.
The role provides guest service in a restaurant or café, including welcoming guests, taking orders, serving meals and beverages, and supporting customer satisfaction.
Key Skills for This Role
Full Job Posting
Position overview
The Waiter/Waitress works in the Food & Beverage department and reports to the Head Waiter, Supervisor, or Restaurant Manager.
The role provides guest service in a restaurant or café, including welcoming guests, taking orders, serving meals and beverages, and supporting customer satisfaction.
Responsibilities
- Welcome guests, escort them to tables when required, present menus, and explain food, beverage items, and daily specials.
- Take accurate orders and enter them into the POS system; serve food and beverages promptly and according to service standards.
- Check guest satisfaction, respond to requests, handle complaints professionally, and report serious issues to the supervisor.
- Keep tables, chairs, service stations, and dining areas clean; set up tables before and after service.
- Coordinate with kitchen and bar teams and follow food safety, hygiene, and sanitation procedures.
- Process bills and payments when authorized and promote menu items, specials, and upselling opportunities.
- Follow company policies, grooming standards, and uniform requirements; attend briefings, training sessions, and meetings as required.
- Perform other duties assigned by the supervisor or management.
Qualifications and requirements
- Minimum 1–2 years of F&B service experience, preferably in a restaurant or hotel.
- Good communication and interpersonal skills, basic knowledge of food and beverage service standards, and customer service and problem-solving skills.
- POS system knowledge is an advantage.
- Able to work under pressure in a fast-paced environment; professional appearance and excellent personal hygiene are expected.
- Good teamwork and a positive attitude; flexibility to work shifts, weekends, and public holidays.
Workplace
- Work location is in person at a restaurant or café.
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