Waiter/Waitress

Exceptional Hospitality Starts with You

Food & Beverage Waiter

Responsibilities

• Here's what you'll do during a typical day:
• Welcome guests and present them with menus upon arrival.
• Take food and drinks orders and communicate the order details to the kitchen team.
• Serve food and drinks to customers in a timely and efficient manner.
• Respond to guest’s inquiries about menu items, ingredients, and preparation methods.
• Offer menu recommendations to guests based on their preferences or dietary needs.
• Regularly check on guests to ensure they are satisfied with their meals and drinks and take action to correct if any complaints or issues aries.
• Process payments and handle transactions including cash, credit, and debit cards.
• Set up dining areas, including arranging table settings and maintaining cleanliness.
• Replenish supplies such as silverware, glassware, and napkins.
• Clear and clean tables promptly after guests have finished dining and prepare tables for the next guests, ensuring they are clean and well set up.
• Address and resolve guests complaints or concerns in a timely and professional manner and escalate to management if necessary.
• Attend to any additional requests or needs from guests and promote special menus, seasonal menu items and other promotions.
• Comply with health and safety regulations, including food safety and hygiene standards hotel, security and fire regulations.
• Report any safety hazards or maintenance issues to the supervisor.

Qualifications

Hospitality

Integrity

Leadership

Teamwork

Ownership

Now

Join an Award-Winning Workplace Culture

Benefits

• At Hilton, the hospitality we’re known for doesn’t end with our guests.
• We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments.
• When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Paid parental leave – Because family matters.
• We offer paid leave for eligible Team Members, including partners and adoptive parents
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first.
• Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones.
• In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.