Waiter/ress -DoubleTree by Hilton Resort & Spa Marjan Island

Exceptional Hospitality Starts with You

Responsibilities

• Here's what you'll do during a typical day:
• Delight our guests: Deliver exceptional guest service by maintaining a friendly, positive, and professional attitude while proactively creating memorable dining experiences.
• Manage guest queries: Respond to guest questions, requests, and concerns in a friendly, timely, and efficient manner to ensure guest satisfaction.
• Master the menu: Maintain extensive knowledge of menu offerings, promotions, specials, food ingredients, and beverage selections to confidently assist guests and make recommendations.
• Serve food and beverages: Take food and beverage orders accurately, enter them into the point-of-sale system, and serve alcoholic and non-alcoholic beverages in accordance with licensing and liquor regulations.
• Manage food service stations: Ensure mise-en-place and all floor stations are fully stocked, clean, organized, and prepared to support smooth service operations.
• Follow reporting procedures: Adhere to established reporting procedures and communicate any guest concerns, operational issues, or incidents to management promptly.
• Maintain professional standards: Uphold Hilton grooming standards, including uniform requirements, personal hygiene, and professional appearance at all times.
• Comply with regulatory standards: Follow hotel security procedures, fire regulations, health and safety legislation, sanitation requirements, and alcohol awareness guidelines to ensure the well-being of guests and Team Members.
• Support operational excellence: Work collaboratively with Team Members to deliver an efficient, high-quality dining experience that exceeds guest expectations.

Qualifications

Hospitality

Integrity

Leadership

Teamwork

Ownership

Now

• , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
• The Following Capabilities And Qualifications Would Be Advantageous
• Positive attitude with a friendly, enthusiastic, and guest-focused approach to service.
• Strong communication skills with the ability to interact effectively with Guests and Team Members.
• Commitment to delivering high levels of customer service and creating memorable guest experiences.
• Ability to work independently as well as collaboratively within a team environment.
• Previous experience within a Food & Beverage operation or the hospitality industry.
• Experience in cash handling and processing transactions accurately and responsibly.
• Knowledge of Food Hygiene Regulations, food safety standards, and sanitation requirements.
• Familiarity with restaurant service procedures and point-of-sale (POS) systems.

Join an Award-Winning Workplace Culture

Benefits

• At Hilton, the hospitality we’re known for doesn’t end with our guests.
• We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments.
• When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Paid parental leave – Because family matters.
• We offer paid leave for eligible Team Members, including partners and adoptive parents
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first.
• Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones.
• In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.