Reservations Agent - DoubleTree by Hilton Resort & Spa Marjan Island
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Key skills for this role
About the Role
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
Key Skills for This Role
Full Job Posting
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day.
When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
As a
Reservations Agent
, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Here's what you'll do during a typical day:
- Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
- Secure individual bookings: Convert guest inquiries into confirmed reservations
- Maintain attention to detail: Record and process all reservations with accuracy
- Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
- Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities
Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of
Hospitality
.
Acting with
Integrity
and always doing the right thing.
Inspiring others through
Leadership
.
A belief that
Teamwork
drives the best outcomes.
A sense of
Ownership
and accountability.
And a focus on the
Now
- , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- The Following Capabilities And Qualifications Would Be Advantageous
- A highly professional telephone manner and excellent communication skills.
- An Outstanding administration and organizational skills.
- Previous experience in a Reservations environment.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.
Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton?
Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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