waiter/Cashier
Skills
About This Role
Overview
The Cashier cum Waiter/Waitress is under the direct supervision of the Restaurant Manager/in charge.
S/he will be responsible for providing excellent customer service to our customers in a very professional way.
Key Areas of Responsibilities
- Provide the customers with fast, friendly, courteous and efficient service.
- Inform the customers of daily specials.
- Escort customers to their tables.
- Greet and take the orders from customers.
- Present menus to customer and answers questions about menu items, making recommendations upon request.
- Explain how various menus are prepared, describing ingredients and cooking methods.
- Write customer’s food orders on order slips memorize orders or enter orders into computers for transmittal to kitchen staff.
- Serve food and beverages accurately as per customers’ order.
- Prepare itemized checks and accept payments as and when required.
- Prepare tables for meals.
- Collect the payments by cash, credit cards or debit cards.
- Count money in cash drawers at the beginning of shifts to ensure that mounts are correct and there is adequate change.
- Maintain a clean and orderly reception area.
- Provide help and support to junior staff.
Professional Requirements
· Minimum of a High School/Equivalent
· Minimum 2 years’ experience as a Cashier/Waiter.
· Must demonstrate good moral fitness and ethical standards.
· Must possess knowledge of principles and processes for providing customer and personal services.
· Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).
Interpersonal Requirements
· Proven ability to communicate with kitchen staff, provide orders to customers, collect funds, and maintain proper accountability for orders and funds
· Substantial knowledge of accepting credit card payments and working point of sale registers to accurately secure payment and funds control
· Exceptional verbal and written communication skills
· Dedicated and meticulous—high level of accurateness and attention to detail
N.B
No accommodation would be provided
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