VP Quality control

Banking & Financial Services

Key Responsibilities

• Lead and enhance the Quality Control framework across operational processes and activities.
• Perform and oversee quality reviews, sample testing, control validation, and thematic assessments.
• Identify control weaknesses, process gaps, and operational risks, ensuring timely remediation and sustainable solutions.
• Analyse quality control findings, trends and root causes, providing meaningful MI and reporting to senior management.
• Drive continuous improvement initiatives to enhance operational efficiency, service quality and control effectiveness.
• Partner with Operations teams to implement best practices, strengthen procedures and improve process outcomes.
• Support internal and external audits, regulatory reviews and control-related initiatives.
• Develop and monitor KPIs, quality metrics and reporting frameworks.
• Provide leadership, coaching and guidance to quality control staff and operational stakeholders.

Requirements

• Extensive experience within Banking Operations, Operational Controls, Quality Control, Quality Assurance, Middle Office or Investment Operations environments.
• Strong understanding of operational risk, controls, governance and process improvement methodologies.
• Experience conducting control testing, quality reviews, exception management and root cause analysis.
• Proven ability to engage with senior stakeholders across Operations, Risk, Compliance and Audit functions.
• Strong analytical, reporting and problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Previous leadership or management experience preferred.

The Opportunity