successfactors
VodafoneThree - CX Data and Insights Specialist
Vodafone Procurement Company S.a.r.l.
GBR
Full-time
Mid
Hybrid
Discovered 5 days ago
excelpower-bisql
Key Skills for This Role
excelpower-bisql
Full Job Posting
What you’ll do
- You’ll help turn customer feedback and operational data into meaningful insights that improve experiences for millions of customers. Working at the heart of the CX Insight team, you’ll uncover trends, identify opportunities, and provide the data-driven recommendations that influence decision-making, support business transformation, and drive continuous improvement across Consumer Operations. You’ll deliver regular and ad hoc reporting on customer experience, complaints and operational performance, ensuring stakeholders have accurate and timely insights. You’ll analyse customer, complaint and contact centre data to identify trends, emerging risks and opportunities to enhance the customer experience. You’ll develop and maintain dashboards and visualisations using Power BI and other reporting tools, helping bring data to life for a wide range of audiences. You’ll investigate customer issues and performance shifts, conducting root cause analysis and providing evidence-based recommendations for improvement. You’ll partner with CX, Complaints and Operational teams to answer business questions and support informed decision-making. You’ll ensure data quality by validating, reconciling and maintaining reporting sources, resolving discrepancies where needed. You’ll help automate reporting and analytical processes, improving efficiency and reducing manual effort. You’ll present findings in a clear, engaging and actionable way, making complex information easy to understand and act upon. You’ll contribute to reporting best practices, standards and documentation that enable consistent, high-quality insight generation across the business.
Who you are
- Strong analytical skills with the ability to interpret complex datasets and transform findings into clear business recommendations. Experience creating dashboards, reports and visualisations using Power BI or similar business intelligence tools. Advanced Excel skills and experience working with SQL, databases or reporting platforms. Proven ability to identify trends, anomalies and performance drivers through detailed analysis. Experience handling large datasets while maintaining high standards of data quality and accuracy. Strong stakeholder management and communication skills, with the ability to explain insights to both technical and non-technical audiences. A detail-oriented approach and commitment to delivering accurate, high-quality outputs. Experience supporting performance management, operational improvement or customer-focused environments. A proactive mindset with a passion for solving problems and uncovering insights that drive business value. An interest in customer experience and using data to influence meaningful improvements for customers and the business. Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Preferred Qualifications
- Strong analytical skills with the ability to interpret complex datasets and transform findings into clear business recommendations. Experience creating dashboards, reports and visualisations using Power BI or similar business intelligence tools. Advanced Excel skills and experience working with SQL, databases or reporting platforms. Proven ability to identify trends, anomalies and performance drivers through detailed analysis. Experience handling large datasets while maintaining high standards of data quality and accuracy. Strong stakeholder management and communication skills, with the ability to explain insights to both technical and non-technical audiences. A detail-oriented approach and commitment to delivering accurate, high-quality outputs. Experience supporting performance management, operational improvement or customer-focused environments. A proactive mindset with a passion for solving problems and uncovering insights that drive business value. An interest in customer experience and using data to influence meaningful improvements for customers and the business. Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
About Vodafone Procurement Company S.a.r.l.
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