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VodafoneThree - Consumer Sales Adviser

Vodafone Procurement Company S.a.r.l.
GBR
Mid
Onsite
GBP 26907 / year
Discovered 3 days ago

Full Job Posting

What you’ll do

  • You will begin in our training academy, where you will receive in-depth sales and customer service training in our well-equipped classrooms. An important element of this training is our TRUST framework - VodafoneThree’s mission to remain number 1 for Customer Experience. Taking ownership Relating to your customer Understanding their issue Setting expectations Thinking forward Once in the role, you will take incoming calls from both new and existing customers. Whether customers are asking about broadband deals, looking for a new phone or SIM or even thinking of leaving us, you'll be a main point of contact, ensuring they get the best advice and service possible. You will have the opportunity to earn uncapped commission, by offering customers the right Vodafone or Three products and services for them, to achieve your sales targets. You will always act ethically, ensuring our customers are given the correct information to make an informed decision.

Who you are

  • You will enjoy speaking to people over the phone and providing an excellent customer experience, in line with our TRUST framework. You are motivated by being set and achieving clear targets. You will be resilient, able to deal with minor setbacks and stay motivated for your next customer. Sales experience is useful, but not essential, as we will help you develop these skills through our training academy and on-the-job coaching. Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Preferred Qualifications

  • You will enjoy speaking to people over the phone and providing an excellent customer experience, in line with our TRUST framework. You are motivated by being set and achieving clear targets. You will be resilient, able to deal with minor setbacks and stay motivated for your next customer. Sales experience is useful, but not essential, as we will help you develop these skills through our training academy and on-the-job coaching. Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

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