VodafoneThree - Account Manager, Multinational Customer Desk Sales

The Account Manager, Multinational Customer Desk Sales is a desk based B2B sales role focussed on managing existing large global enterprise customers, delivering best in class account management, ensuring erosion of existing revenue is minimised and revenue is optimised were possible, identifying and maximising whitespace to grow your portfolio of accounts.

We are looking someone who is capable of building relationships, awareness and trust across their base of accounts and someone who can work effectively across both UK and global stakeholders to realise their account strategy/development plans. This role will also require you to work closely with our Product, Solution Sales, Legal and Commercial teams to deliver bespoke and off the shelf solutions to customers. Key accountabilities include:

Actively pursue new opportunities and build new customer relationships

Acquire a minimum number of key contacts as defined and agreed within your sales plan through and agreed outbound contact strategy

Develop a comprehensive sales plan through effective landscaping to efficiently and effectively identify, qualify, propose, negotiate & close Sales opportunities across the Vodafone Business portfolio

Identify & manage customer requirements needed to complete proposal &/or contract

Deliver a “best in class” customer experience in all interactions & dealings with prospective clients

Work on large, multi-national accountsBuild & manage Sales pipeline to ensure a minimum of 4x Sales target

Ensure all sales opportunities are recorded and progressed using all of the tools available to you, in an accurate & efficient manner, through Vodafone Business CRM system.

Experience in B2B sales, account management or business development, ideally in telco, connectivity, SaaS or a related B2B tech related sales environment.

Experience managing existing customer accounts and identifying opportunities to grow revenue and protect against erosion.

Strong ability to build trusted relationships with customers and internal stakeholders at multiple levels.

Comfortable working across complex, multinational or enterprise accounts in a desk-based sales environment.

Demonstrable capability in qualifying, progressing, negotiating and closing sales opportunities through a structured process.

Commercially aware, with the ability to spot whitespace, shape account plans and contribute to revenue growth.

Strong collaborator who can work effectively with Product, Solution Sales, Legal and Commercial teams to deliver tailored solutions.

Highly organised, with good CRM discipline, pipeline management skills and a strong focus on customer experience.

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website https://careers.vodafone.com/uk/reasonable-adjustments/ for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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