Visitor and Event Coordinator

Key Responsibilities

• Coordinate public programs, events, and recurring operational activities.
• Develop event schedules, run-of-show documents, layouts, and logistical plans.
• Coordinate physical event setup, transitions, and teardown.
• Serve as an on-site point of contact during evening and weekend events.
• Coordinate visitor flow and help manage competing event and daily operational schedules.
• Support crowd control, accessibility, safety, and facility requirements.
• Coordinate and oversee third-party event vendors.
• Maintain event and institutional calendars.
• Track authorized event costs, vendor invoices, and cost-allocation documentation.
• Collect and analyze visitor surveys and feedback.
• Translate visitor feedback into actionable improvements to the guest experience.
• Support frontline guest-service activities and staff preparation.
• Coordinate complex events involving multiple internal and external stakeholders.
• Qualifications & Requirements
• Bachelor’s degree in Hospitality Management, Public Relations, Marketing, or a related field.
• Two (2) to four (4) years of experience in event planning, hospitality, or front-of-house museum operations.
• Proficiency with Microsoft Office, event registration systems, and scheduling software.
• Experience managing visitor flow, crowd control, and ADA accessibility considerations.
• Experience sourcing, coordinating, and supervising third-party event vendors.
• Familiarity with fire codes, occupancy restrictions, safety regulations, or similar event requirements.
• Experience collecting, tracking, and utilizing visitor or customer feedback.
• Excellent customer service, organizational, communication, and problem-solving skills.
• Ability to remain composed in fast-paced public-facing environments.
• Ability to support evening and weekend events.
• Must be able to successfully complete required Federal background and suitability screening.
• Highly Desired Qualifications
• Experience coordinating complex, multi-stakeholder events.
• Experience supporting senior-level, military, Government, or protocol-sensitive events.
• Strong attention to event layouts, physical setups, and presentation.
• Experience within a museum, cultural institution, public attraction, or similar environment.

About One Federal Solution

Qualifications

• Bachelor’s degree in Hospitality Management, Public Relations, Marketing, or a related field.
• Familiarity with fire codes, occupancy restrictions, safety regulations, or similar event requirements.