Visa Case Executive

About The Visa Services

Role overview

Responsibilities

• Manage multiple visa cases while maintaining quality standards.
• Communicate with clients about required documents, application status, and next steps by email, chat, and messaging platforms.
• Review documents for completeness, accuracy, and compliance with requirements.
• Prepare and organize application packages using checklists and procedures.
• Follow internal SOPs and operational guidelines; monitor deadlines, timelines, and case statuses.
• Maintain accurate case records in CRM systems, spreadsheets, and internal databases; transfer cases within the team when required.
• Participate in training and internal process-improvement initiatives.

Requirements

• English proficiency at C1 level or higher, written and spoken.
• Experience working with documents and communicating with clients by email, chat, and messaging platforms.
• Ability to follow checklists, SOPs, and structured processes.
• Strong attention to detail and ability to manage multiple cases simultaneously.
• Be responsible, organized, quick to learn, and professional, calm, and courteous in written communication.
• Previous experience in visa processing, immigration services, or a related field is an advantage.
• CRM systems, Google Workspace, and spreadsheet experience is a plus.
• Arabic, Russian, or Tagalog language skills are an advantage.

Workplace

• The role is office-based in Jumeirah Lake Towers, Dubai; work location is in person.

Compensation and benefits

• The posting lists pay of AED 6,000–7,000 per month and separately states a starting salary of AED 6,000 plus KPI-based incentives.
• The employer lists an employment visa, medical insurance, structured onboarding, professional training, team support, and career-growth opportunities.