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Virtual Client Advisor

Ralph Lauren
New York City, USA
Full-time
Entry
Hybrid
USD 18-26 hourly / hour
Discovered 1 months ago
Workday

Full Job Posting

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Provide exceptional customer service and hospitality by engaging, listening, and assisting customers by exceeding their expectations and demonstrating excellent knowledge of the product and styling.
  • Achieve sales targets through selling, styling, and engaging of clients virtually and the acquisition, retention, and reactivation of clients
  • Engage lapsed & beyond lapsed clients from throughout the Ralph Lauren Store network to reengage the relationship and achieve reactivation targets
  • Balance all client relationships in Client Book through regular engagement and outreach
  • Elevate virtual client experience by consistently delivering memorable and personal experiences to every customer.
  • Maintain customer correspondence to build and enhance relationships and drive sales
  • Drive consistent business through key product pillars. Drive full price volume across all Ralph Lauren lifestyles.
  • Utilize technology and virtual selling for outreach to clients and offer the full breadth of Ralph Lauren products.
  • Develop strong product knowledge across the RL Lifestyle catalogues.
  • Be well informed about the company history, current events and general information about Ralph Lauren.
  • Knowledgeable in current industry trends and technology including familiarity of competition.
  • Support and leverage all company initiatives as they relate to product launches, customer experience and selling.
  • Adhere to company policies and procedures at all times.
  • Assist with inventory, special events and projects as needed.
  • Maintain open, professional and ongoing communications with store management, peers and corporate partners.
  • Ability to network and socialize with our target customers.

EXPERIENCE, SKILLS & KNOWLEDGE

  • Relevant work experience preferred
  • Strong computer skills preferred: Word, Excel, PowerPoint, Workday, and Outlook
  • Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines
  • Ability to operate the register, stand, move and walk for multiple hours
  • Strong business acumen.

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