VIP Travel Counselor
Role Overview
VIP Travel Counselor – Empower the Future of Travel with Blockskye
Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and expense solutions.
By connecting suppliers and corporate buyers through cutting-edge technology, we drive transparency, trust, and efficiency in travel management.
Backed by industry-leading partners in booking technology, airlines, and innovative payment solutions, we are shaping the future of the industry.
Our VIP Corporate Travel Counselors are the first point of contact for our key Executive Travelers and Travel Arrangers.
In this role, we combine cutting-edge blockchain technology with best-in-class service to deliver an unparalleled customer experience.
Our VIP team is a small, dedicated team supporting our top-tier travelers, and you will work closely with your peers and leaders to deliver above-and-beyond service for all aspects of their travel experience.
Full Job Posting
VIP Travel Counselor – Empower the Future of Travel with Blockskye
Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and expense solutions. By connecting suppliers and corporate buyers through cutting-edge technology, we drive transparency, trust, and efficiency in travel management. Backed by industry-leading partners in booking technology, airlines, and innovative payment solutions, we are shaping the future of the industry.
Our VIP Corporate Travel Counselors are the first point of contact for our key Executive Travelers and Travel Arrangers. In this role, we combine cutting-edge blockchain technology with best-in-class service to deliver an unparalleled customer experience. Our VIP team is a small, dedicated team supporting our top-tier travelers, and you will work closely with your peers and leaders to deliver above-and-beyond service for all aspects of their travel experience.
Responsibilities:
- Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.) as business warrants to maintain service levels and keep agent skills current
- Deliver extraordinary customer service while maintaining an impeccable, professional, and enthusiastic demeanor
- Offer enhanced concierge-level consultation and support, including services outside of the GDS such as assisting with upgrades, profile updates, and other requests
- Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel-related information as appropriate
- Utilize creative thinking and problem-solving skills to identify the best options for all components of the itinerary
- Go above and beyond on every request, every time
- Maintain the highest level of focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate them
- Work well under pressure, adapting quickly to change and adversity
- Follow company standards regarding utilization of tools, accuracy of work, attendance, and process workflow
Requirements:
- 5+ years corporate travel and customer service experience
- Exceptional oral and written communication skills; ability to read the room, be concise, specific, thorough, and accurate
- Professional and service-oriented; able to collaborate between multiple teams to achieve goals
- Advanced experience with international travel, routing, and fares, as well as complex exchanges
- Forward thinking — able to solve immediate problems and recommend longer-term solutions to gain quality or efficiency
- Ability to work independently while managing multiple tasks and changing priorities with an emphasis on quality, customer service, and accuracy
- Ability to meet and exceed required performance standards
- Demonstrate exceptional teamwork, proactively offering support to peers, sharing best practices, and fostering an atmosphere of inclusion and diversity
- Ability to work effectively with a personal computer and various software/apps, with the ability to learn new systems quickly
- Highly motivated and passionate about service and travel
Why Join Us?
At Blockskye, we are redefining corporate travel and payment through blockchain technology. By joining our team, you’ll be part of an innovative, forward-thinking company that values collaboration, operational excellence, and transformational leadership.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Blockskye is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.
About Blockskye
Blockchain-based corporate travel management and payments platform serving global enterprise travel programs.
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