successfactors
Video & Data Core NOC Engineer - VOIS
Vodafone Procurement Company S.a.r.l.
Bengaluru, IND
Junior · 2–5 years experience
Onsite
Discovered 1 weeks ago
Communication
Key Skills for This Role
Communication
Full Job Posting
What you will do
- Monitor Video and Data Core network alarms, events and service-impacting incidents across NOC platforms in a 24x7 operational environment. Perform first-level fault identification, incident validation, alarm correlation and initial troubleshooting activities. Manage incident handling activities including detection, impact assessment, prioritisation, tracking, escalation and closure. Raise, update and maintain trouble tickets with accurate documentation, impact analysis, actions taken and escalation status. Escalate unresolved incidents to L2/L3 teams, resolver groups, suppliers or vendors in accordance with agreed SLAs and operational procedures. Conduct routine shift activities, operational checks and network health monitoring. Support planned maintenance activities, post-change monitoring and service verification exercises. Operate and support Voice and Data Core networks and charging platforms across 2G, 3G, LTE and 5G SA technologies, including native, VNF and containerised environments. Follow Vodafone operational procedures, security standards, governance requirements and incident management processes. Coordinate with internal support teams, field technicians, suppliers and external stakeholders to support service restoration activities. Review active alarms, incidents and pending tickets to ensure timely follow-up and resolution. Support inventory validation activities and report any discrepancies to relevant teams. Ensure compliance with site access procedures and operational controls during incident handling and resolution activities. Contribute towards achieving agreed operational KPIs and SLAs.
Who you are
- Bachelor’s degree in Telecommunications, Electronics, Computer Science or a related technical discipline. BE/B.Tech in Electronics and Telecommunications preferred. 2 to 5 years of experience in telecommunications network operations, preferably within a NOC or operational support environment. Understanding of GSM, UMTS, LTE and 5G Core technologies. Knowledge of Voice, Data Core and charging platforms. Familiarity with ITIL-based incident management, fault handling, ticket management and escalation processes. Basic understanding of virtualisation technologies, VNF/CNF architectures and containerised network solutions. Ability to monitor alarms, correlate events, identify service impacts and perform first-level troubleshooting. Strong communication skills with the ability to explain technical information to both technical and non-technical stakeholders. Effective stakeholder management and collaboration skills when working with internal teams, suppliers and external partners. Ability to perform effectively during major incidents and time-sensitive operational situations. Good written and spoken English with the ability to prepare clear technical updates and incident reports. Willingness to work rotational shifts, including weekends, nights, public holidays and overtime when required. Secondary education completed. Not a Perfect Fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What’s in it for you Opportunity to work within a global telecom environment supporting critical Video and Data Core services. Exposure to advanced 2G, 3G, LTE and 5G Core network technologies. Experience working with virtualised and containerised telecom network platforms. Participation in major incident management and service restoration activities. Collaboration with international operational teams, suppliers and technical specialists. Development of operational expertise within a high-availability network environment. Exposure to industry-standard NOC operations, service management processes and network monitoring platforms. What skills you will learn Advanced Network Operations Centre practices and operational governance. Incident lifecycle management aligned with ITIL methodologies. Telecom core network troubleshooting and fault isolation techniques. Alarm monitoring, event correlation and service impact analysis. Escalation management and cross-functional operational coordination. Voice, Data Core and charging platform operations. Exposure to virtualisation, VNF/CNF technologies and containerised network architectures. Technical reporting, stakeholder communication and operational documentation. Network maintenance support and post-implementation monitoring practices. Service assurance and KPI/SLA performance management. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA Follow us on social media and #StayConnected LinkedIn: https://www.linkedin.com/company/vois/ Facebook: https://www.facebook.com/voisglobal Instagram: https://www.instagram.com/voisglobal/ You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2
Preferred Qualifications
- Bachelor’s degree in Telecommunications, Electronics, Computer Science or a related technical discipline. BE/B.Tech in Electronics and Telecommunications preferred. 2 to 5 years of experience in telecommunications network operations, preferably within a NOC or operational support environment. Understanding of GSM, UMTS, LTE and 5G Core technologies. Knowledge of Voice, Data Core and charging platforms. Familiarity with ITIL-based incident management, fault handling, ticket management and escalation processes. Basic understanding of virtualisation technologies, VNF/CNF architectures and containerised network solutions. Ability to monitor alarms, correlate events, identify service impacts and perform first-level troubleshooting. Strong communication skills with the ability to explain technical information to both technical and non-technical stakeholders. Effective stakeholder management and collaboration skills when working with internal teams, suppliers and external partners. Ability to perform effectively during major incidents and time-sensitive operational situations. Good written and spoken English with the ability to prepare clear technical updates and incident reports. Willingness to work rotational shifts, including weekends, nights, public holidays and overtime when required. Secondary education completed. Not a Perfect Fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What’s in it for you Opportunity to work within a global telecom environment supporting critical Video and Data Core services. Exposure to advanced 2G, 3G, LTE and 5G Core network technologies. Experience working with virtualised and containerised telecom network platforms. Participation in major incident management and service restoration activities. Collaboration with international operational teams, suppliers and technical specialists. Development of operational expertise within a high-availability network environment. Exposure to industry-standard NOC operations, service management processes and network monitoring platforms. What skills you will learn Advanced Network Operations Centre practices and operational governance. Incident lifecycle management aligned with ITIL methodologies. Telecom core network troubleshooting and fault isolation techniques. Alarm monitoring, event correlation and service impact analysis. Escalation management and cross-functional operational coordination. Voice, Data Core and charging platform operations. Exposure to virtualisation, VNF/CNF technologies and containerised network architectures. Technical reporting, stakeholder communication and operational documentation. Network maintenance support and post-implementation monitoring practices. Service assurance and KPI/SLA performance management. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA Follow us on social media and #StayConnected LinkedIn: https://www.linkedin.com/company/vois/ Facebook: https://www.facebook.com/voisglobal Instagram: https://www.instagram.com/voisglobal/ You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2
About Vodafone Procurement Company S.a.r.l.
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